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The Roles of a Manager

By: Edward T. Reilly

In the book AMA Business Boot Camp, Edward T. Reilly, chief executive officer of the American Management Association International, has assembled Management and Leadership Fundamentals That Will See You Successfully Through Your Career, to quote the book’s subtitle.

The material is taken from the learning of AMA courses, like this piece that lists the eight primary responsibilities of a manager. In the race to get work done, don’t forget these important eight responsibilities:

1. Leader. Leaders adopt a big-picture view and consider day-to-day requirements in terms of mission and goals. They determine where the organization needs to go and then move forward by thinking strategically about the directions they need to take. They need to have persuasive abilities to help the organization realize their vision. They also form relationships beyond the organization and maintain its reputation.
2. Director. Directors define a problem and take the initiative to determine a solution. Using planning and goal-setting skills, the director determines what to delegate and ensures that other individuals understand their scope of work, specific tasks, and challenges.
3. Contributor. Contributors focus on tasks and work, ensuring they are personally productive, in addition to motivating others to ensure the organization’s productivity hits its highest potential.
4. Coach. Coaches develop people through a caring, empathetic orientation that includes being supportive, considerate, sensitive, approachable, open, and fair.
5. Facilitator. Facilitators foster a collective effort for the organization, building cohesion and teamwork and managing interpersonal conflict.
6. Observer. Observers stay attentive to actions and relationships around them, determining whether people are meeting their objectives and watching to see that the unit meets its goals. Observers also have responsibility for understanding what is important for the team to know and averting information overload.
7. Innovator. Innovators facilitate adaptation and change, paying attention to the changing environment, identifying trends impacting the organization, and then determining changes needed for the organization’s success.
8. Organizer. Organizers take responsibility for planning work, as well as organizing tasks and structures. They then follow up to ensure tasks are completed by attending to technological needs, staff coordination, and crisis handling. .

Excerpted, with permission of the publisher, from AMA Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career, edited by Edward T. Reilly. Copyright 2013, American Management Association. Published by AMACOM. For more information, visit: amacombooks.org

About the Author(s)

Edward T. Reillly is  chief executive officer of American Management Association International.

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AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.