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The Glass Is Half Full

By: John Baldoni

John Baldoni, author of The Leader’s Pocket Guide, offers 101 indispensable tools, tips, and techniques for any situation. One is getting employees to look on the bright side, that is, viewing the “glass as half full rather than a half empty.” In Baldoni’s view, that is a leader’s job and he offers three ways to instill positivism:

Never sugarcoat reality. Employees know when things are bad. If you seek to hold back information, they will assume the worst. The company “grapevine” thrives on rumors, especially bad ones. Talk frankly about the business and emphasize each employee’s role as a contributor. I use that last word deliberately. Address employees as contributors, not as costs.

Challenge people. Rethink the business. Invite employees to come up with ideas for improvements. Give them the authority to turn good ideas into action steps.

Look ahead. Tough times are the best time to think about who is capable of leading the organization. Such leadership is not reserved for those at the top. It will fall to the men and women who demonstrate by virtue of their ideas and their actions that they can help their companies survive, and even thrive, now.

Excerpted, with permission of the publisher, from The Leader’s Pocket Guide:101 Indispensable Tools, Tips, and Techniques for Any Situation by John Baldoni. Copyright 2012, John Baldoni. For more information, visit amacombooks.org

About the Author(s)

John Baldoni is a recognized author and speaker.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.