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The 411 on SOP's

One of the fundamental questions any business leader must address is: “Should we standardize our operating procedures or hire really good people and let them use their best judgment?” For Bruce L. Katcher, Ph.D., the answer is clear: most business processes can and should be standardized. 

About the Author(s)

Bruce L. Katcher, Ph.D. is an industrial/organizational psychologist and founder and president of Discovery Surveys, Inc. (http://www.discoverysurveys.com/) and the Center for Independent Consulting (www.centerforindependentconsulting.com). He is the author of 30 Reasons Employees Hate their Managers (AMACOM) and, most recently, An Insider's Guide to Building a Successful Consulting Practice (AMACOM, 2010).