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Taking Service to the Stratosphere

Service is such an integral part of our daily lives; why aren’t we doing it better? The author of a new book, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, offers a remedy: 12 building blocks to create a culture that delivers outstanding service every day.

 

About the Author(s)

Ron Kaufman is the author of the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (Evolve Publishing, 2012, www.UpliftingService.com). He is the founder of UP! Your Service, a global service education and management consultancy firm with offices in the United States and Singapore. He is also a columnist at Bloomberg Businessweek and the author of 14 other books on service, business, and inspiration.

 

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.