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Stop Fighting Fires

More organizations are using new enterprise-wide applications of DMAIC (Define-Measure-Analyze-Improve-Control) to identify the efforts that will make the greatest contribution to their bottom line....

About the Author(s)

Forrest W. Breyfogle III Forrest W. Breyfogle III is the founder and CEO of Smarter Solutions, Inc. (www.smartersolutions.com), a company that helps organizations improve customer satisfaction and the bottom line through the implementation of advanced measurement and improvement systems.  He is the author of The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning and Business Improvement. Contact: [email protected]

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.