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How to Connect with Customers, Every Time

Imagine the results if your entire team could connect successfully with 100% of the prospects and customers they meet.  The key is learning to approach each person in a way that best suits his or her social style.

About the Author(s)

Michael Leimbach, Ph.D. Michael Leimbach, Ph.D., is Vice President of Global Research and Design for Wilson Learning Worldwide.  He is on the editorial boards for the ADHR professional journal, as well as serving a leadership role for the ISO technical committee TC232: Standards for Learning Service Providers. He has coauthored four books, published numerous professional articles, and is a frequent conference speaker.

5 Skills Every New Manager Needs to Succeed

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.