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Managing Conflict: What’s Your Style?

By: Scott J. Allen, PhD., and Mitchell Kusy, PhD.

Dealing with conflict in the workplace is a task faced by every manager and enjoyed by none. The authors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee outline five simple approaches to conflict, along with the pros and cons of each.

 

About the Author(s)

Scott J. Allen, PhD., is assistant professor of management at John Carroll University and coauthor of Emotionally Intelligent Leadership. Mitchell Kusy, PhD., teaches in the doctoral program in Leadership & Change at Antioch University. He is the coauthor of Toxic Workplace!, Breaking the Code of Silence, Manager’s Desktop Consultant, and Fast Forward Leadership. Allen and Kusy are coauthors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee (AMACOM).

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.