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Management S.O.S.: How to Mediate Disputes

It’s a problem every manager encounters at some point:  two of your staff members have declared war on each other.  Learn how to broker a truce and get people back to business, in this excerpt from the new book 101 Tough Conversations to Have with Employees.


About the Author(s)

Paul Falcone Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles.  His most recent book, from which this article is excerpted, is 101 Tough Conversations to Have with Employees (AMACOM, 2009).