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Management S.O.S.: How to Mediate Disputes

It’s a problem every manager encounters at some point:  two of your staff members have declared war on each other.  Learn how to broker a truce and get people back to business, in this excerpt from the new book 101 Tough Conversations to Have with Employees.


About the Author(s)

Paul Falcone Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles.  His most recent book, from which this article is excerpted, is 101 Tough Conversations to Have with Employees (AMACOM, 2009).

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.