Conflicted About How to Respond to Conflict?
How do you deal with conflict on the job? Is your preferred M.O. to avoid confrontation at any cost? Or do you prefer the “my way or the highway” approach? In an excerpt from her new book Conflict 101: A Manager’s Guide to Resolving Problems so Everyone Can Get Back to Work
, Susan H. Shearouse outlines five styles of conflict resolution, along with advice on how to respond to each.
5 Skills Every New Manager Needs to Succeed
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions
for over 95 years. From leadership, communication and managerial training
, customer service
and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a classroom near you
or live online
, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.