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Communicating Trust

How is delegating like using a Roomba? The little self-propelled vacuum knows what to do and gets the job done—with little interference from the user. It turns out that people work best in much the same way.


About the Author(s)

Marion Grobb Finkelstein is a communication expert, author, and professional speaker. She works with individuals and organizations across Canada and beyond, helping them increase morale, confidence, and productivity by changing the way they communicate. Sign up for “Marion's Communication Tips” at www.MarionSpeaks.com or contact [email protected]