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Be a Gold Medal Communicator

Nannette Rundle Carroll, a popular speaker, management trainer, and communications consultant, reminds us of how important communications is. As she writes in her book The Communication Problem Solver (AMACOM, 2010), “To be a first-rate leader, you need to believe communication is the most important skill you can develop and you must practice it every day. Communication is the underpinning of everything you do. Your overarching responsibility as a manager is to get quality work delivered on time with and through your direct reports. The greater the demands on you to achieve these results with and through your team, the greater your need for superior communication skills.”

Carroll observes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

She concludes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

About the Author(s)

AMA Staff Writer

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.