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21st Century Customer Service

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, digitally connected world.


AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.