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Learn the process improvements, benefits, and challenges of ITIL…and get your ITIL Expert certification in the process!
ITIL® Service Capability: Operational Support and Analysis
Find out how to execute processes within ITIL Operational Support and Analysis.
ITIL® Service Capability: Planning, Protection, and Optimization
Learn how to identify and execute the ITIL Planning, Protection, and Optimization processes.
ITIL® Service Capability: Release, Control, and Validation
Learn how to achieve operational excellence through ITIL Release, Control, and Validation processes, activities, and functions.
ITIL® Service Capability: Service Offerings and Agreements
Learn your service capability within ITIL Service Offerings and Agreements.
ITIL® Service Lifecycle: Continual Service Improvement
Develop and Adjust Your IT Services and Processes to Changing Business Needs.
ITIL® Service Lifecycle: Service Design
Learn how to design and deliver ITIL Service Design processes.
ITIL® Service Lifecycle: Service Operation
Achieve reliable, quality delivery of IT Services.
ITIL® Service Lifecycle: Service Strategy
The Service Strategy is the cornerstone of ITIL Service Lifecycle…Make it Your Priority.
ITIL® Service Lifecycle: Service Transition
Deliver your IT projects and services on time, and on budget.
ITIL®: Managing Across the Lifecycle
Learn what it takes to plan and execute IT Service Management while you prepare for ITIL Expert certification.
Elizabeth Harrin on Emerging Social Media Technology
Elizabeth Harrin talks to us about emerging social media and how to use it effectively for business.