Who can I contact for support when I have a question or have trouble registering for a course?

You can click the support page within the registration portal to email AMA Customer Service or use the Live Chat feature. Please NOTE: Live Chat is available Monday – Friday from 9am – 5pm US Eastern Time.

What if I have internet connection or other problems when attending one of the courses?

  1. For Live Online Express Skills courses - Click on “Live Support” in the LMS. Live support is available 24/7 every day.
  2. For recorded webinars - Email customer service at [email protected]

How many courses can I be registered for at one time?

Students may only be enrolled in a maximum of (4) courses at one time. Once you successfully complete a course, you will be able to enroll in another.

How do I see the courses I registered for?

Within the registration portal, click on the “Course History” tab in the navigation bar and it will display all courses you registered for.

What is the course cancellation policy?

You can cancel a registration for a meeting on the Course History page. The ability to cancel a meeting that you registered for depends on the type of meeting.

On-Demand: You may only cancel a registration during the day that you registered for it -- up to 7 PM Eastern Time (US-NYC). After that time the registration cannot be cancelled.

Live Online Express: You may cancel any time up to 21-days before the start of the meeting. Once within the (21) day period, the cancellation is no longer available for that course registration.

On the Course History page you will see a 'Cancel' button next to the items that you are entitled to cancel. If there is no 'Cancel' button, the registration may no longer be cancelled.

How many AMA Certificates can I achieve?

There are no limits to the number of Certificates a student can achieve, however, registrations are on a first come first serve basis. And you can pursue a maximum of 4 certificates at any one time.

How many courses do I have to complete to earn an AMA Certificate?

A student must complete (2) courses within a certificate track to earn an AMA Certificate.

How long do I have to complete my courses to earn an AMA Certificate?

A student must complete (2) courses in a particular certificate track within an 18-month period to earn an AMA Certificate.

How will I receive my AMA Certificate?

After a student completes their (2) required courses per a certificate track, an AMA Certificate will be emailed to you within 7-10 business days.

What is the difference between an On-Demand Webinar, an On-Demand Webcast, and a Live Online Express course?

  • On-Demand Webinar: Self-paced courses, students can access and complete at their convenience. Approximately 90 minutes in length.
  • On-Demand Webcast: Self-paced courses, students can access and complete at their convenience. Approximately 60 minutes in length.
  • Live Online Express: Live courses that take place at designated times and must take place in one sitting. They are attended by other business professionals. Approximately 2.5 hours in length

What time are Live Online Express courses held?

The start time of each Express course is listed on the course registration page. The usual start time is 2PM US Eastern Time. You will receive confirmation on the date and time of the course as well. NOTE: all times given are Eastern Time Zone, New York, USA.

What happens after I register for a course?

If you register for an On-Demand Webinar or Webcast, you will receive an email confirmation from the domain of: [email protected] with instructions to access your course.

If you register for a Live Online Express, you will receive an email confirmation from the domain of: [email protected] with instructions to access your course.

What if I only have (1) name on my passport?

For the AMA registration portal, your name will be duplicated to populate the first & last name field. No Action is required by the student.

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