ITIL Service Lifecycle: Service Strategy

As the foundation of the ITL Service Lifecycle, building a quality Service Strategy will help your IT organization continue improve and develop over the long term. This seminar covers the overall concepts, processes, policies, and methods of the Service Strategy phase of the Service Lifecycle.

Using a scenario-based teaching approach, you will learn how to manage the activities and processes of Service Strategy.  This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

• Service Management as a practice and Service Strategy principles, purpose, and objective
• How all Service Strategy processes interact with other Service Lifecycle processes
• Activities, methods, and functions used in each of the Service Strategy processes
• Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
• How to measure Service Strategy performance
• Technology and implementation requirements in support of Service Strategy
• Challenges, critical success factors, and risks related with Service Strategy