ITIL Service Lifecycle: Service Strategy

The Service Strategy is the cornerstone of ITIL Service Lifecycle…Make it Your Priority.

As the foundation of the ITL Service Lifecycle, building a quality Service Strategy will help your IT organization continue improve and develop over the long term. This seminar covers the overall concepts, processes, policies, and methods of the Service Strategy phase of the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage the activities and processes of Service Strategy. This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm. Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

Seminar Number: 72719

In a Classroom
Online
Your Company Location

Course Scheduling & Pricing

Who Should Attend

IT operations, technical, or IT management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Course offered by:

Classroom3 Day(s)
21 PDU
Online3 Lesson(s)
21 PDU

Overview
What You Will Cover

Using a scenario-based teaching approach, you will learn how to manage the activities and processes of Service Strategy. This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

Service Management as a practice and Service Strategy principles, purpose, and objective
How all Service Strategy processes interact with other Service Lifecycle processes
Activities, methods, and functions used in each of the Service Strategy processes
Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
How to measure Service Strategy performance
Technology and implementation requirements in support of Service Strategy
Challenges, critical success factors, and risks related with Service Strategy

Special Feature

Prerequisites:

ITIL Foundation Certification (required)
Two years of relevant work experience
To prepare for the end-of-class exam, it is recommended that you review the ITIL Service Strategy (ISBN 10: 0113310455) and complete at least 21 hours of personal study

Classroom Schedule

6 Sessions Available

Online Schedule

12 Sessions Available

$2,695.00 Non Members
$2,695.00 AMA Members
$2,695.00 GSA

Date

Sort

State

Date	Duration	State	City	Zip
2019-06-24 2019-06-26 Jun 24, 2019 - Jun 26, 2019	3 Days	IL	Hoffman Estates	60192 Hoffman Estates	Register Now
2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019	3 Days	DC	Arlington/Washington	22203-2120 Arlington/Washington	Register Now
2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019	3 Days	TX	Irving	75039-4300 Irving	Register Now
2019-10-15 2019-10-17 Oct 15, 2019 - Oct 17, 2019	3 Days	NC	Cary	27518-8518 Cary	Register Now
2019-11-18 2019-11-20 Nov 18, 2019 - Nov 20, 2019	3 Days	DC	Arlington/Washington	22203-2120 Arlington/Washington	Register Now
2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019	3 Days	IL	Hoffman Estates	60192-3405 Hoffman Estates	Register Now

$2,695.00 Non Members
$2,695.00 AMA Members
$2,695.00 GSA

Date

Sort

Date	Duration
2019-06-24 2019-06-26 Jun 24, 2019 - Jun 26, 2019	3 Lesson(s) 06/24/2019, 9:30AM- 6:30PM; 06/25/2019, 9:30AM- 6:30PM; 06/26/2019, 9:30AM- 6:30PM;	Register Now
2019-07-15 2019-07-17 Jul 15, 2019 - Jul 17, 2019	3 Lesson(s) 07/15/2019, 8:30AM- 5:30PM; 07/16/2019, 8:30AM- 5:30PM; 07/17/2019, 8:30AM- 5:30PM;	Register Now
2019-07-29 2019-07-31 Jul 29, 2019 - Jul 31, 2019	3 Lesson(s) 07/29/2019, 8:30AM- 5:30PM; 07/30/2019, 8:30AM- 5:30PM; 07/31/2019, 8:30AM- 5:30PM;	Register Now
2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019	3 Lesson(s) 08/19/2019, 8:30AM- 5:30PM; 08/20/2019, 8:30AM- 5:30PM; 08/21/2019, 8:30AM- 5:30PM;	Register Now
2019-08-26 2019-08-28 Aug 26, 2019 - Aug 28, 2019	3 Lesson(s) 08/26/2019,11:30AM- 8:30PM; 08/27/2019,11:30AM- 8:30PM; 08/28/2019,11:30AM- 8:30PM;	Register Now
2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019	3 Lesson(s) 09/03/2019, 9:30AM- 6:30PM; 09/04/2019, 9:30AM- 6:30PM; 09/05/2019, 9:30AM- 6:30PM;	Register Now
2019-09-16 2019-09-18 Sep 16, 2019 - Sep 18, 2019	3 Lesson(s) 09/16/2019, 8:30AM- 5:30PM; 09/17/2019, 8:30AM- 5:30PM; 09/18/2019, 8:30AM- 5:30PM;	Register Now
2019-10-15 2019-10-17 Oct 15, 2019 - Oct 17, 2019	3 Lesson(s) 10/15/2019, 8:30AM- 5:30PM; 10/16/2019, 8:30AM- 5:30PM; 10/17/2019, 8:30AM- 5:30PM;	Register Now
2019-10-21 2019-10-23 Oct 21, 2019 - Oct 23, 2019	3 Lesson(s) 10/21/2019,11:30AM- 8:30PM; 10/22/2019,11:30AM- 8:30PM; 10/23/2019,11:30AM- 8:30PM;	Register Now
2019-10-28 2019-10-30 Oct 28, 2019 - Oct 30, 2019	3 Lesson(s) 10/28/2019, 9:30AM- 6:30PM; 10/29/2019, 9:30AM- 6:30PM; 10/30/2019, 9:30AM- 6:30PM;	Register Now
2019-11-18 2019-11-20 Nov 18, 2019 - Nov 20, 2019	3 Lesson(s) 11/18/2019, 8:30AM- 5:30PM; 11/19/2019, 8:30AM- 5:30PM; 11/20/2019, 8:30AM- 5:30PM;	Register Now
2019-12-09 2019-12-11 Dec 9, 2019 - Dec 11, 2019	3 Lesson(s) 12/09/2019, 8:30AM- 5:30PM; 12/10/2019, 8:30AM- 5:30PM; 12/11/2019, 8:30AM- 5:30PM;	Register Now

2695.00 $