workers-collab

ITIL Service Lifecycle: Service Operation

Achieve reliable, quality delivery of IT Services.

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm. The main process focus areas of this seminar include: Incident Management Problem Management Request Fulfillment and Access Management

Seminar Number: 72722

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Information Technology operations, technical, or management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Course offered by:

Global Knowledge Logo.

  •   Classroom3 Day(s)
    21 PDU
  •   Online3 Lesson(s)
    21 PDU
 

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm.

The main process focus areas of this seminar include:

  • Incident Management
  • Problem Management
  • Request Fulfillment and Access Management
  • Importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
  • How all processes in ITIL Service Operations interact with other Service Lifecycle processes
  • Subprocesses, activities, methods, and functions used in each of the ITIL Service Operation processes
  • Roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
  • How to measure ITIL Service Operations
  • Technology and implementation considerations surrounding ITIL Service Operation
  • Challenges, critical success factors, and risks associated with ITIL Service Operation

Special Feature

Prerequisites:

  • ITIL® Foundation Certificate (seminar #72975 required).
  • Two years of relevant work experience.

Classroom Schedule

7 Sessions Available

Online Schedule

8 Sessions Available

  • $2,695.00 Non Members
  • $2,695.00 AMA Members
  • $2,695.00 GSA
Date Duration State City Zip
  2019-11-25 2019-11-27 Nov 25, 2019 - Nov 27, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days NY New York 10038 New York Register Now

  2020-01-21 2020-01-23 Jan 21, 2020 - Jan 23, 2020 3 Days NC Cary 27518-8518 Cary Register Now

  2020-02-03 2020-02-05 Feb 3, 2020 - Feb 5, 2020 3 Days TX Dallas 75240-2604 Dallas Register Now

  2020-02-18 2020-02-20 Feb 18, 2020 - Feb 20, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-02-24 2020-02-26 Feb 24, 2020 - Feb 26, 2020 3 Days IL Chicago 60606-4700 Chicago Register Now

  2020-03-09 2020-03-11 Mar 9, 2020 - Mar 11, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

2695.00 $
Close