ITIL Service Lifecycle: Service Operation

Achieve reliable, quality delivery of IT Services.

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm. The main process focus areas of this seminar include: Incident Management Problem Management Request Fulfillment and Access Management

Seminar Number: 72722

In a Classroom
Online
Your Company Location

Course Scheduling & Pricing

Who Should Attend

Information Technology operations, technical, or management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Course offered by:

Classroom3 Day(s)
21 PDU
Online3 Lesson(s)
21 PDU

Overview
What You Will Cover

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm.

The main process focus areas of this seminar include:

Incident Management
Problem Management
Request Fulfillment and Access Management

Importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
How all processes in ITIL Service Operations interact with other Service Lifecycle processes
Subprocesses, activities, methods, and functions used in each of the ITIL Service Operation processes
Roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
How to measure ITIL Service Operations
Technology and implementation considerations surrounding ITIL Service Operation
Challenges, critical success factors, and risks associated with ITIL Service Operation

Special Feature

Prerequisites:

ITIL® Foundation Certificate (seminar #72975 required).
Two years of relevant work experience.

Classroom Schedule

9 Sessions Available

Online Schedule

11 Sessions Available

$2,695.00 Non Members
$2,695.00 AMA Members
$2,695.00 GSA

Date

Sort

State

Date	Duration	State	City	Zip
2019-04-29 2019-05-01 Apr 29, 2019 - May 1, 2019	3 Days	NC	Cary	27518-8518 Cary	Register Now
2019-05-20 2019-05-22 May 20, 2019 - May 22, 2019	3 Days	DC	Arlington/Washington	22203-2120 Arlington/Washington	Register Now
2019-06-10 2019-06-12 Jun 10, 2019 - Jun 12, 2019	3 Days	NJ	Morristown	07960-3963 Morristown	Register Now
2019-07-08 2019-07-10 Jul 8, 2019 - Jul 10, 2019	3 Days	NC	Cary	27518-8518 Cary	Register Now
2019-07-29 2019-07-31 Jul 29, 2019 - Jul 31, 2019	3 Days	TX	Irving	75039-4300 Irving	Register Now
2019-08-12 2019-08-14 Aug 12, 2019 - Aug 14, 2019	3 Days	CA	San Jose	95054 San Jose	Register Now
2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019	3 Days	IL	Hoffman Estates	60192-3405 Hoffman Estates	Register Now
2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019	3 Days	DC	Arlington/Washington	22203-2120 Arlington/Washington	Register Now
2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019	3 Days	NY	New York	10038 New York	Register Now

$2,695.00 Non Members
$2,695.00 AMA Members
$2,695.00 GSA

Date

Sort

Date	Duration
2019-04-29 2019-05-01 Apr 29, 2019 - May 1, 2019	3 Lesson(s) 04/29/2019, 8:30AM- 5:30PM; 04/30/2019, 8:30AM- 5:30PM; 05/01/2019, 8:30AM- 5:30PM;	Register Now
2019-05-13 2019-05-15 May 13, 2019 - May 15, 2019	3 Lesson(s) 05/13/2019,11:30AM- 8:30PM; 05/14/2019,11:30AM- 8:30PM; 05/15/2019,11:30AM- 8:30PM;	Register Now
2019-05-20 2019-05-22 May 20, 2019 - May 22, 2019	3 Lesson(s) 05/20/2019, 8:30AM- 5:30PM; 05/21/2019, 8:30AM- 5:30PM; 05/22/2019, 8:30AM- 5:30PM;	Register Now
2019-06-10 2019-06-12 Jun 10, 2019 - Jun 12, 2019	3 Lesson(s) 06/10/2019, 8:30AM- 5:30PM; 06/11/2019, 8:30AM- 5:30PM; 06/12/2019, 8:30AM- 5:30PM;	Register Now
2019-06-24 2019-06-26 Jun 24, 2019 - Jun 26, 2019	3 Lesson(s) 06/24/2019, 8:30AM- 5:30PM; 06/25/2019, 8:30AM- 5:30PM; 06/26/2019, 8:30AM- 5:30PM;	Register Now
2019-07-08 2019-07-10 Jul 8, 2019 - Jul 10, 2019	3 Lesson(s) 07/08/2019, 8:30AM- 5:30PM; 07/09/2019, 8:30AM- 5:30PM; 07/10/2019, 8:30AM- 5:30PM;	Register Now
2019-07-29 2019-07-31 Jul 29, 2019 - Jul 31, 2019	3 Lesson(s) 07/29/2019, 9:30AM- 6:30PM; 07/30/2019, 9:30AM- 6:30PM; 07/31/2019, 9:30AM- 6:30PM;	Register Now
2019-08-12 2019-08-14 Aug 12, 2019 - Aug 14, 2019	3 Lesson(s) 08/12/2019,11:30AM- 8:30PM; 08/13/2019,11:30AM- 8:30PM; 08/14/2019,11:30AM- 8:30PM;	Register Now
2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019	3 Lesson(s) 08/19/2019, 9:30AM- 6:30PM; 08/20/2019, 9:30AM- 6:30PM; 08/21/2019, 9:30AM- 6:30PM;	Register Now
2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019	3 Lesson(s) 09/03/2019, 8:30AM- 5:30PM; 09/04/2019, 8:30AM- 5:30PM; 09/05/2019, 8:30AM- 5:30PM;	Register Now
2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019	3 Lesson(s) 09/23/2019, 8:30AM- 5:30PM; 09/24/2019, 8:30AM- 5:30PM; 09/25/2019, 8:30AM- 5:30PM;	Register Now

2695.00 $