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ITIL Service Lifecycle: Service Operation

Achieve reliable, quality delivery of IT Services.

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm. The main process focus areas of this seminar include: Incident Management Problem Management Request Fulfillment and Access Management

Seminar Number: 72722

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Information Technology operations, technical, or management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Course offered by:

Global Knowledge Logo.

  •   Classroom3 Day(s)
    21 PDU
  •   Online3 Lesson(s)
    21 PDU
 

The design and delivery of technology is critical to the success of your IT department and larger business at whole. This seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last dat at 1:00pm.

The main process focus areas of this seminar include:

  • Incident Management
  • Problem Management
  • Request Fulfillment and Access Management
  • Importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
  • How all processes in ITIL Service Operations interact with other Service Lifecycle processes
  • Subprocesses, activities, methods, and functions used in each of the ITIL Service Operation processes
  • Roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
  • How to measure ITIL Service Operations
  • Technology and implementation considerations surrounding ITIL Service Operation
  • Challenges, critical success factors, and risks associated with ITIL Service Operation

Special Feature

Prerequisites:

  • ITIL® Foundation Certificate (seminar #72975 required).
  • Two years of relevant work experience.

Classroom Schedule

9 Sessions Available

Online Schedule

11 Sessions Available

  • $2,695.00 Non Members
  • $2,695.00 AMA Members
  • $2,695.00 GSA
Date Duration State City Zip
  2019-04-29 2019-05-01 Apr 29, 2019 - May 1, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-05-20 2019-05-22 May 20, 2019 - May 22, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-06-10 2019-06-12 Jun 10, 2019 - Jun 12, 2019 3 Days NJ Morristown 07960-3963 Morristown Register Now

  2019-07-08 2019-07-10 Jul 8, 2019 - Jul 10, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-07-29 2019-07-31 Jul 29, 2019 - Jul 31, 2019 3 Days TX Irving 75039-4300 Irving Register Now

  2019-08-12 2019-08-14 Aug 12, 2019 - Aug 14, 2019 3 Days CA San Jose 95054 San Jose Register Now

  2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019 3 Days IL Hoffman Estates 60192-3405 Hoffman Estates Register Now

  2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019 3 Days NY New York 10038 New York Register Now

2695.00 $
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