ITIL Service Capability: Release, Control and Validation

In this course, you will examine the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery.  You will focus primarily on the operational-level process activities and their corresponding supporting methods. In a sensible, experiential learning environment you will learn the core disciplines of ITIL best practices. After the course you will be in an excellent position to successfully complete the associated exam. The exam will be offered on the last day of the course.

The main process focus areas of this course include:

• Service asset and configuration management (SACM)
• Change management
• Change evaluation
• Release and deployment management
• Service validation and testing
• Request fulfillment
• Knowledge management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

• Importance of service management as a practice concept and service transition principles, purpose, and objective
• Importance of ITIL RCV while providing service
• How all processes in ITIL RCV interact with other service lifecycle processes
• Activities, methods, and functions used in each of the ITIL RCV processes 
• How to use the ITIL RCV processes, activities, and functions to achieve operational excellence
  Measure ITIL RCV
• Importance of IT security and its contributions to ITIL RCV
• Technology and implementation considerations surrounding ITIL RCV
• Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks associated with ITIL RCV