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ITIL 4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. Note: ITIL 4 Foundation certification exam will be given in class on the last day.

Seminar Number: 72222

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites: familiarity with IT terminology and IT-related work experience are recommended.

Course offered by:

Global Knowledge Logo.

  •   Classroom3 Day(s)
  •   Online3 Lesson(s)
 

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Note: ITIL 4 Foundation certification exam will be given in class on the last day.

  • Key IT service management concepts
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how they interconnect
  • The purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Classroom Schedule

9 Sessions Available

Online Schedule

34 Sessions Available

  • $2,495.00 Non Members
  • $2,495.00 AMA Members
  • $2,495.00 GSA
Date Duration State City Zip
  2020-05-04 2020-05-06 May 4, 2020 - May 6, 2020 3 Days NC Cary 27518-8518 Cary Register Now

  2020-05-11 2020-05-13 May 11, 2020 - May 13, 2020 3 Days MA Burlington 01803-4156 Burlington Register Now

  2020-05-11 2020-05-13 May 11, 2020 - May 13, 2020 3 Days TX Houston 77077-6841 Houston Register Now

  2020-05-26 2020-05-28 May 26, 2020 - May 28, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-06-04 2020-06-06 Jun 4, 2020 - Jun 6, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-06-15 2020-06-17 Jun 15, 2020 - Jun 17, 2020 3 Days VA Herndon 20170-6001 Herndon Register Now

  2020-09-14 2020-09-16 Sep 14, 2020 - Sep 16, 2020 3 Days VA Herndon 20170-6001 Herndon Register Now

  2020-10-22 2020-10-24 Oct 22, 2020 - Oct 24, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-12-14 2020-12-16 Dec 14, 2020 - Dec 16, 2020 3 Days VA Herndon 20170-6001 Herndon Register Now

2495.00 $
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