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Office and Administrative Support
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AMA’s Business Grammar Workshop
Avoid costly and embarrassing mistakes in all types of business writing.
Communicating with Confidence
There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?
Management Skills for Administrative Professionals
Enhance your performance with management and leadership capabilities.
Managing Chaos: Dynamic Time Management, Recall, Reading and Stress Management Skills for Administrative Professionals
This seminar will show you how to deal efficiently with the overflow of information and still be able to produce effective results.
Organizing Your Work: New Techniques for Administrative Professionals
Tackle the tougher job challenges of today’s workplace with new organizational skills.
Partnering with Your Boss: Strategic Skills for Administrative Professionals
Get more out of your work by partnering with your boss!
Project Management for Administrative Professionals
Is there an advantage to learning project management for administrative professionals? Yes!
Stepping Up to Leadership: A Course for Administrative Professionals
Is your staff ready to take on the challenge of leadership?
Building Alliances -- On-Demand
Developing Relationships That Drive Your Career, Your Life
Getting It Done While Getting Along: How to Overcome Your Co-Workers' Poor Habits -- On-Demand
Boost your productivity while improving teamwork
How to Say “No” at Work and Still Keep Your Job -- On-Demand
This Webcast provides tips and techniques to deliver your negative message clearly, succinctly, and calmly (inside and out!) with and without using the actual word "no."
Mastering the Art of Working for Multiple Bosses -- On-Demand
Handling the work of multiple bosses is a difficult balancing act!
Taking Effective and Accurate Meeting Minutes -- On-Demand
Specific Tips and Tactics for Taking Spot-On Notes and Creating a Precise Meeting Report
Thinking on Your Feet -- On-Demand
How to say the right thing in any “impromptu” situation
Bruce Tulgan on How to Manage Generation Y
Paul Laudicina on Continuous Organizational Transformation
Rebuilding Your Business Model Successfully
“Terrible Too’s” That Can Sabotage Your Career
Four image problems that can prevent you from advancing your career.
A Simple Strategy to Boost Your Career
How writing regular status updates for you boss can help your career.
Ace Your Performance Review
How to transform the annual performance review into a positive experience.
Admin Admired: Creating Your Professional Development Plan
Develop and grow your career by communicating your worth to your boss and the organization.
Administrative Professionals 2002 Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
Administrative Professionals' Tasks and Competencies 2003 Survey
Both administrative professionals and their managers generally agree on the components of administrative support staff jobs, but there is a significant difference of opinion on the competencies that are most important for administrative professionals.
Anything You Can Do…
A light-hearted article about the talents needed to be a successful administrative assistant.
Attention Innovators and Problem Solvers: We Want to Hear from You
A look back at the past five winners of AMA's annual Innovation Award for Administrative Professionals.
Balancing Administrative Tasks and Key Projects: 10 Tips for a More Productive Work Day
Learn these ten skills for more effective work.
Beat Stress Before You Burn Out
If you're alive, you're experiencing some amount of stress. The key is not what kind of stress, or even how much, but rather how you deal with it. Once you know the physical, emotional, and behavioral symptoms of unmanaged stress, you can take action...
Beat Those Post-Vacation Blues
Have the post-vacation blues got you down? You're not alone. Performance and Profits readers say that a return from vacation means a return to heightened stress and anxiety, and as we found out in examining the issue, even the Pope says that...
Buddha: 9 to 5
Could the next "new" thing actually be 2,500 years old? According to a new book, Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line, the secrets to career satisfaction and prosperity can be found...
Build a Network of Support
How to enhance your influence at work by building a strong support network.
Building a Positive Political Relationship with Your Boss
Like it or not, office politics are an unavoidable part of any job. And since your most important political alliance is your relationship with your boss, it's obviously crucial that you learn how to manage that connection. Here are some sure-fire...
Calling All Innovators
Information about how to apply for AMA's 2012 Innovation Award for Administrative Professionals.
Check Out Your "Rule Book"
Each of us has our own ideas about the proper way of doing things-rules about everything from common courtesy to guidelines for working well with others. Unfortunately, when it comes to right vs. wrong behavior not everyone is on the same page-or...
Checking in with Cia Sherman
An update with the winner of the 2013 AMA Innovation Award for Administrative Professionals.
Conquering Procrastination (Don’t Wait Until Tomorrow!) - Members Only
Time management tips from AMA's seminar Managing Chaos.
Coping with "Ghost Work"
How to deal with "ghost work," the extra work previously done by colleagues who have been laid off.
Create a Partnership with Your Boss
How to create a mutually beneficial working relationship with your boss.
Dealing with the "No-Boss Boss"
What's worse than having a really bad boss? Having a boss who doesn't do anything at all. Gini Graham Scott, Ph.D., dubs this character the "no-boss boss," and she awards him the #1 spot in her book A Survival Guide for Working with Bad Bosses:...
Dealing with Your Boss: Dos and Don’ts
Are you having trouble dealing with your boss? Here are some tips on dos and don'ts to follow to establish a great relationship with your supervisor.
Do You Have What It Takes to Move Ahead?
How to assess your skills in five key areas, from AMA's seminar "Taking on Greater Responsibility: Step-up Skills for Non-Managers."
Enhance Your Credibility; Grow Your Career
Career development tips from AMA's seminar Stepping Up to Leadership: A Course for Administrative Professionals.
Ethics and the Administrative Professional: What Would You Do?
The recent rash of corporate scandals has led businesses to focus on the importance of individual and organizational ethics. As an administrative professional, where do your first loyalties lie? Are you most responsible to your boss, your company...
European Perspective: Should the EU Accept New Members?
Many Europeans want to lock the door to the European Community to prospective members, according to a new Harris Poll. How do Americans feel about it? Most aren't sure....
Everything You Need to Know About Running a Project Meeting
Tips on how to run a project meeting efficiently and effectively, from AMA’s seminar Project Management for Administrative Professionals.
Executives Say 21st Century Needs More Skilled Workers
AMA Study suggests new workers need more than reading writing, and arithmetic--they need stronger communication, creativity, critical thinking, and collaboration skills
Fail to Plan/Plan to Fail
An introduction to project management for administrative professionals.
From Office Temp to Manager: An Interview with Sandra James, Former AMA Innovation Award Winner
As the entry deadline for AMA's 2007 Innovation Award for Administrative Professionals fast approaches (July 20), we thought it would be interesting to check in with a former winner to see what she's up to now. Sandra James (AMA's 2000 Innovation...
From the Mouths of Babes: Get Everything You Want by Learning How to Negotiate Like a Child
When it comes to negotiating, chances are a wheedling, relentless four-year-old could out-trump even "the Donald." If you want things to go your way, try these time-tested techniques from the pit bulls of the negotiation universe, children. If all...
Getting Results Without Authority
How to get project results when you have a lot of responsibility but not much authority.
Getting Through the Exit Maze
There comes a time in every entrepreneur's career when he or she must think about exiting the business. Here's some expert advice on what questions to ask yourself and how to prepare your business for survival after you leave....
Heard Any Good Gossip Lately?: Why the Office "Dish" May be More Harmful than You Think
Office gossip isn't just harmless fun. Over time, the harm caused by venomous "water cooler talk" can be far-reaching, leading to poor morale, resentment and lower productivity. Here are some tips for opting out of the trash talk....
How a Peer Advisory Group Can Help You Grow Your Business
Professional advisors can be a valuable resource to any company. Learn how peer advisory groups formed by women can help you grow your business.
How Can I Lead When I’m Not in Charge?: Four Tips That Will Help You Lead Your Boss
Think you can't lead because your name's not at the top of the org chart? A leader can be anyone-despite rank, title or tenure, says Angie Morgan and Courtney Lynch, two former Marine Corps officers. Quite simply, a leader is someone who takes control...
How Effectively Do You Partner with Your Boss?
A self-assessment from AMA's popular seminar Partnering with Your Boss: Strategic Skills for Administrative Professionals assesses the boss/admin relationship.
How Sharp Are You?
How sharp are you? Take this short, fun quiz that will encourage you to think outside the box.
How to Deal with Your Workplace's Mr. or Ms. Know-It-All
A 5-step plan for dealing effectively and professionally with know-it-all coworkers.
How to Handle Emotions at Work
Tips on staying cool under pressure from AMA's seminar Communicating with Diplomacy, Discretion and Influence: A Course for Senior Administrative Professionals.
How to Safeguard Your Job: Keep Learning and Keep Listening
If you want to stay employed until the current iffy economic situation improves, take some advice from the authors of the Administrative Assistant's and Secretary's Handbook: make sure your skills are top-notch and keep your ear to the ground....
How to Use Body Language to Boost Your Credibility and Your Career
How to project confidence and credibility using non-verbal communication.
How to Write the Perfect Email
Writing tips from AMA's seminar Business Writing for Administrative Professionals.
If You're Not Part of the Solution...
Tips for dealing with conflict with co-workers.
Increase Your Power and Influence
How to increase your power and influence by building and nurturing a support network at work.
Influencing Your Boss
How to influence the most important person in your work life--your boss.
Interview with Jerrilynne Jankowski, Winner of AMA’s Innovation Award for Administrative Professionals
Need some inspiration? Read our interview with Jerrilynne Jankowski, a proactive, "can do" administrative professional who made a difference at her company, PPG Industries, Inc. Jerrilynne shares her insights about how the role of admins has changed...
Intro to Accounting: A Little Knowledge Goes a Long Way
A few basic accounting concepts, adapted from AMA's seminar Fundamentals of Finance and Accounting for Administrative Professionals.
Keeping Your Cool When the Customer Gets Hot
How to deal with a customer who is upset and unhappy with your company’s product or service.
Looking for Your Dream Job? Go Ahead-Get Your Hopes Up
Do you love your job? The author of a new book The Career Clinic: Eight Simple Rules for Finding Work You Love offers some simple advice: try something new when you stop having fun....
Make the Most of Meetings
Meeting planning tips from AMA's seminar Management Skills for Administrative Professionals
Making the Most of Being Mentored
Strategies to get the most out of a mentoring experience.
Meet Barbara Cameron, 2011 Administrative Professionals Innovation Award Winner
An interview with AMA's 2011 Administrative Professionals Innovation Award winner.
Meet Brooke Wiseman, 2008 Administrative Professionals Innovation Award Winner
Brooke Wiseman is living proof that one person can truly make a difference. As executive associate to the president and CEO of Daiichi Sankyo in Parsippany, NJ, she knew there had to be a way to better utilize the talents of the company's...
Meet Gayle Igarashi, 2007 Administrative Professionals Innovation Award Winner
This year's AMA Innovation Award for Administrative Professionals is especially inspiring, as it combines innovation with giving back to the community. The Award goes to Gayle Igarashi, an administrative secretary at Maluhia Hospital in Honolulu,...
Meet Julie Irving, 2009 Administrative Professionals Innovation Award Winner
A background piece about Julie Irving, AMA's 2009 Innovation Award for Administrative Professionals winner.
Meet Lucia “Cia” Sherman, 2013 Administrative Professionals Innovation Award Winner
How Lucia Sherman created a popular company-wide newsletter and won the 2013 AMA Administrative Professionals Innovation Award.
Meet Melanie France, 2010 Administrative Professionals Innovation Award Winner
An interview with Melanie France, winner of the 2010 AMA Administrative Professionals Innovation Award
Meet Raquel Hernandez, 2012 Administrative Professionals Innovation Award Winner
Raquel Hernandez, an executive assistant at University Health System, is the winner of the 2012 AMA Administrative Professionals Innovation Award.
Meeting the Challenges of Leadership
Advice for administrative professionals in leadership positions on overcoming common pitfalls and challenges.
Message to Small Business Owners: Don't Neglect Personal Finances
A financial planner offers advice for entrepreneurs who want to safeguard their personal financial future, describing their most common mistakes and what steps to take now to ensure a comfortable retirement....
Mind the GAAP
A basic intro to accounting, based on content from AMA's seminar Fundamentals of Finance and Accounting for Administrative Professionals.
Navigating the Challenges of Leadership
Tips for newly promoted admin leaders, from AMA's seminar Stepping Up to Leadership
Network Your Way to Success
How to enhance your career by nurturing an effective internal network.
Overcoming the Barriers to Decision Making
If you are not in a managerial position, decision making may not be your specialty. Here are some tips on how to make decisions quickly and effectively.
Overcoming the Top Five Networking Stumbling Blocks
What's keeping you from growing your professional network? Are you shy? Or are you worried about appearing pushy? Business etiquette expert Lydia Ramsey explains what to do when your networking skills are not working....
Perfect Presentations: It’s All about the Room
If your responsibilities include making arrangements for presentations or speeches at hotels and convention centers, don't miss this article! Brian Tracy, one of the world's most successful speakers, shares his secrets. His first tip? "Hotels lie!"...
Persuading Your Boss
If you want your boss to say yes to your request, you must show him or her that what you want is in his or her best interest.
Power Up for Success: How to Increase Your Professional Voltage
How to increase your power and influence at work.
Resilience: The Secret to Success
Why do some people remain so calm and collected in the face of looming deadlines, combative meetings, impending layoffs, and turbulent changes? The key, the experts say, is resilience. The good news is that anyone can learn how to weather storms...
Revealed: The Secrets to Becoming Organized
Do you waste precious minutes-or even hours-searching for information or documents? Do you find that despite your best intentions, your "to-do" list never morphs into a "got-it-done" list? These simple tips from organizational expert Carol Halsey...
Seven Tips for Successful Meetings
How to make the most of business meetings and use them as an opportunity to showcase your abilities and professionalism.
State of the Profession, April 2010
A look at some statistics concerning Administrative Professionals' salary, prized skills, and job outlook.
Taco Bell® Team Wins AMA Innovation Award
AMA's Innovation Award celebrates outstanding examples of creative problem solving and innovation in administrative support. The 2005 award recognizes Taco Bell's "Team of Two" initiative, a program that fosters better understanding between...
Take Control of Your Career
If you faithfully show up at work and do a good job, you'll naturally move up the career ladder, right? Not necessarily. It's up to you to set your own goals and to take decisive steps toward achieving them....
Take Control of Your Career-How to Get the Boss on Your Side
If you want to manage your job and your career, start by learning how to manage your boss, say the experts at the Five O'Clock Club. Your first step is to establish a plan: meet with your boss to clearly establish your responsibilities and...
Tell Me Less: Some Things Are Better Left Unsaid
When it comes to sharing personal information in the workplace, how much is too much? A new book, The Etiquette Edge-The Unspoken Rules for Business Success, sheds light on how to maintain that delicate balance between openness and privacy,...
Tell Me Less: Sometimes It’s What You Don’t Say That Matters
Tips for appropriate written and spoken workplace communications.
Ten Ways to Get on Board Quickly
Got a new job? It may take you as many as six months to feel that you have things somewhat under control. But don't just sit around waiting for things to fall into place: build the business relationships you need to succeed using these ten tips...
The Problem with Work/Life Balance
Finding a balance between your work and your life outside work is a daunting challenge. Here are some tips to help achieve a realistic balance.
The Secret of Change
Management consultant Carol Kinsey Goman, Ph.D. learned a valuable lesson in her previous career as a therapist-people don't change because other people want them to. True motivation must be based on WIFM ("What's in it for me?")....
The Six Keys to Growing Your Company the Old-Fashioned Way
A new book shows how 22 companies including SYSCO, Outback Steakhouse, and Best Buy prosper by growing organically-increasing their customer base, creating new products, and mastering operational efficiency-without resorting to accounting...
Tracking Down Time-Wasters
Time-wasters negatively impact your company's productivity more than you may realize. Laura Stack examines 9 time-wasters at work and how to avoid them.
University Health System’s Administrative Professionals Academy: A Case Study in Excellence
University Health System's Administrative Professionals Academy is a case study in excellence.
Want to Accomplish More? Learn How to Prioritize Your Day
Calvin Coolidge once said, "We cannot do everything at once, but we can do something at once." If you’re feeling overwhelmed by your workload, use these sure-fire strategies to help differentiate between the important, the urgent and the unnecessary....
Want to Advance in Your Career? Start by Asking for What You Want
When it comes to career development, wishing won’t make it so, say the authors of Love It-Don’t Leave It: 26 Ways to Get What You Want at Work. Don’t expect your boss to read your mind; you have to ask for what you want. Here’s how....
Watch Your Language! (Usage)
Test yourself on 10 stick English usage questions to help boost your written communication skills.
What Do Employers Want?
How to cultivate the characteristics every employer wants.
What Does Your Boss Really Think of You?
Your boss's opinion of you depends on his/her idea of an ideal employee.
What to Do if You Forget Someone’s Name
Unless you have a photographic memory or are one of the few people who can get away with calling everyone "kiddo," sooner or later you'll be in the uncomfortable situation of forgetting someone's name. No need to panic. These tips from a memory...
What Would You Do? Ethics and Today’s Administrative Professional
A case exercise on hypothetical ethics situations for administrative professionals.
What’s in a Name? Everything! Five Rules to Help You Remember
Five tips to helpe remember people's names and enhance your professional and personal relationships.
Where Do You Want to Go and How Will You Get There?
There's an old saying: "If you don't plan your time, someone else will do it for you." Do you want to give up control of your life, allowing others to determine where and how far you'll go? Of course not. Here are some quick tips that will help...
Who's Afraid of the "M" Word?
Motherhood may be the oldest and noblest profession, but for many businesses, it's a four-letter word. Here's an overview of the bias against working mothers, along with some steps organizations can take to improve employee recruitment, retention and...
Why Women Still Don’t Run the Company…or the Country!
Tips for women who want to move up in the workplace, from Peggy Klaus, author of Brag and The Hard Truth About Soft Skills.