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How to Communicate with Diplomacy, Tact and Credibility at the Lancaster Chamber of Commerce

Be a consistently professional communicator—even in difficult circumstances.

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Seminar Number: 32206

  • In a Classroom
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

  •   Classroom2 Day(s)
    1.2 CEU, 12 PDU
 

Exclusive Offer for Lancaster Chamber Business Community Use your discount code

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

  • Apply diplomacy and tact to be a credible and effective communicator
  • Manage the impact your communications have on your image
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust for it
  • Know what makes effective, powerful communication and develop the skills to model it

The Importance of Perception

  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you
  • Flexing your style to communicate with more diplomacy, tact and credibility
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness
  • Flexing your style to gender, generation and position
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

  • Identifying and removing the roadblocks to effective communication
  • Knowing how to positively impact the visual, verbal and vocal components of communication
  • Describing the Know-Feel-Do Model of communicating
  • Implementing strategies for powerful communications and practicing them
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • Identifying the barriers and obstacles to effective listening
  • Using good listening skills to build and improve your image
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication
  • Applying diplomacy, tact and credibility skills to create more effective communication
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Learning Objectives

  • Understand How Communicating with Diplomacy, Tact and Credibility Positively Impacts the Image Others Have of You
  • Utilize a Style That Communicates Diplomacy, Tact and Credibility
  • Match Your Communication Style with the Communication Style of Others
  • Demonstrate How Diplomacy, Tact and Credibility Can Be Utilized Through Good Communication Skills
  • Understand and Remove the Roadblocks to Effective Communication
  • Understand and Utilize the Visual, Verbal and Vocal Components of Communication
  • Learn the Know-Feel-Do Model of Communicating
  • Understand the Barriers and Obstacles to Effective Listening
  • Use Good Listening Skills to Build and Improve Your "Image" and Your Ability to Communicate with Diplomacy, Tact and Credibility
  • Practice Your Listening Skills and Receive Feedback on Ways to Be a Better Listener
  • Understand How to Use Diplomacy and Tact
  • Utilize the Five Actions That Make for Credible Communication
  • Handle Difficult Situations with Diplomacy, Tact and Credibility
  • Create an Action Plan to Utilize Your Communication Skills of Diplomacy, Tact and Credibility at Work

How Diplomacy, Tact and Credibility Influence How Others Perceive You

  • Understand How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
  • Demonstrate How Diplomacy, Tact and Credibility Positively Impact Image
  • Understand How Image Impacts Self-Perception, the Perception of Others, Career Credibility and Career Success
  • Learn How Communicating with Diplomacy, Tact and Credibility Positively Impacts the Image Others Have of You

Communication Style Differences: The Insight Inventory®

  • Understand How Style Impacts the Image Others Have of You
  • Utilize a Style That Communicates Diplomacy, Tact and Credibility
  • Better Read Others So That You Can Communicate More Effectively
  • Match Your Communication Style with the Communication Style of Others

Effective and Powerful Communication Skills

  • Understand How Miscommunications Are Costly to You and to Your Organization
  • Demonstrate How Diplomacy, Tact and Credibility Can Be Utilized Through Good Communication Skills
  • Understand and Remove the Roadblocks to Effective Communication
  • Understand the Communication-Based Components of Image
  • Learn How to Positively Impact the Visual, Verbal and Vocal Components of Communication
  • Learn the Know-Feel-Do Model of Communicating
  • Practice Good Communication Skills in Order to Be a More Effective Communicator

Building Diplomacy, Tact and Credibility Through Effective Listening Skills

  • Understand Why Listening Is a Difficult Skill
  • Understand the Barriers and Obstacles to Effective Listening
  • Demonstrate How Good Listening Skills Build Rapport
  • Use Good Listening Skills to Build and Improve Your "Image," and Your Ability to Communicate with Tact, Diplomacy and Credibility
  • Practice Your Listening Skills, and Receive Feedback on Ways to Be a Better Listener

Diplomacy, Tact and Credibility

  • Understand How to Utilize Diplomacy and Tact
  • Utilize the Five Actions That Make for Credible Communication
  • Handle Difficult Situations with Diplomacy, Tact and Credibility
  • Practice Your Diplomacy, Tact and Credibility Skills in Order to Be a More Effective Communicator

Action Plan for Communicating with Diplomacy, Tact and Credibility

  • Create an Action Plan to Improve Your Communication Skills Back at Work
  • Receive Feedback from a "Learning Buddy" on Your Action Plan
  • Sign a Contract to Follow Up with a Learning Buddy on Your Progress for Implementing Key Communication Skills from This Program

 

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

 

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

 

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live
Field of Study: Communication

Classroom Schedule

1 Session Available

  • $2,445.00 Non Members
  • $2,445.00 AMA Members
  • $2,445.00 GSA
Date Duration State City Zip
  2019-07-18 2019-07-19 Jul 18, 2019 - Jul 19, 2019 2 Days PA Lancaster 17602-2826 Lancaster Register Now

2445.00 $
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