Diversity, Equity and Inclusion Certificate Program

Leaders at all levels must be active and qualified advocates of diversity and inclusion (D&I) to ensure it's part of the organization’s culture and business strategy. This unique 3-day certificate program goes beyond standard D&I courses, and helps you develop skills to become a champion of diversity and a leader of inclusive teams. You’ll learn to recognize the uniqueness and multidimensional aspects of individual identity, understand biases on a deeper level, and explore behaviors that promote trust. You will also gain knowledge and tools to help you foster a thriving culture that promotes these values. Apply what you learn in a specially designed, interactive capstone project.

Added bonus: You’ll also receive an exclusive AMA certificate in recognition of your completion of this program.

Certificate Programs include additional post-course resources:

• On demand lessons to reinforce key skills
• Best practice skill refreshers
• Articles offering practical tips and tactics

• Learn the nature of biases and how to overcome them
• Identify emotionally intelligent leadership communication strategies
• Apply mindfulness practices when individuals or teams experience difficult situations
• Enhance your abilities to hold and participate in meetings that are inclusive
• Take ownership of helping to create and manage a culture of respect, civility and trust

• Learning how our brains process information and how biases are created
• Differentiating between overt and unconscious bias
• Applying strategies for cultural and communication awareness when managing healthy conflict
• Identifying emotionally intelligent leadership communication strategies
• Assessing your team’s stress level and mood to remain optimistic and productive
• Developing skills for facilitating a team’s ability to work effectively together
• Identifying unhealthy practices and behaviors in the workplace
• Taking steps to implement a healthy culture of respect, civility and trust
• Identifying strengths and development needs using the inclusive leadership assessment
• Honing the art of inclusive meetings
• Building an inclusive leader action plan
• Capstone activity: Applying skills in a real-world scenario

Learning Objectives

• Understand the Business Case for Diversity Equity and Inclusion.
• Define Diversity, Equity, Inclusion and Belonging and Describe Their Influence on Our Day-to-Day Interactions and Decision-Making Processes.
• Recognize the Manner in Which Culture Impacts Our Behaviors, Beliefs, Perceptions, and Responses to Others.
• Understand the Relationship Between Emotional Intelligence and Diversity, Equity and Inclusion.
• Understand the Impact of Culture on the Way We Communicate, Build Relationships, and Lead Teams.
• Demonstrate the Ability to Engage in Difficult Conversations and Manage Conflict.
• Develop Cross-Cultural Competencies and Messaging Skills That Move Us to Commitment and Action.
• Develop a Workplace Vision and Plan That Embraces Diversity and Supports an Equitable and Inclusive Environment.

Introduction to Diversity and Inclusion

• Establish a Common language through definitions.
• Understand the Business Imperative for Diversity, Equity and Inclusion in the Workplace.
• Reflect on the Multidimensional, Multicultural Aspects of Individual Identity.

Bridging Communication Differences

• Describe the Importance of Flexing with Communication Style Preferences as an Inclusive Leader.
• Explain Your Preferred Communication Style and Those of Others.
• Recognize Obstacles That Ineffective Listening Can Cause.
• Identify the Two Types of Micro-Messages and Recognize Microinequities.

Emotional Intelligence and Diversity, Equity, and Inclusion

• Understand the Relationship Between Emotional Intelligence and Diversity, Equity and Inclusion.
• Identify strengths and development needs using the Inclusive Leadership Assessment.
• Develop a Skill for Facilitating Teams’ Ability to Work Effectively Together.
• Identify Intercultural Leaders’ Challenges.

Leading a Successful Multicultural Team

• Identify Strengths and Development Needs Using the Inclusive Leadership Assessment.
• Develop Skills for Facilitating a Team’s Ability to Work Effectively Together.
• Identify Your Ideal Network to Accomplish Your Goals and Advance Your Career.
• Identify Leadership Challenges.

Conducting Difficult Conversations Successfully

• Use a Model to Hold Difficult Conversations.
• Identify Characteristics of Debate, Discussion, and Dialogue.
• Practice Dialogue in Conversations.

Your Vision and Plan for an Inclusive Workplace

• Review the Seminar’s Key Tools and Takeaways.
• Create an Inclusive Vision for Your Workplace.
• Build an Inclusive Leader Action Plan.

Capstone: Practice and Application

• Put Into Practice Some of Your Instructional Learnings and Personal Insights from This Seminar.
• Use Role-Play to Simulate Real Situations and Interactions.
• Receive Feedback to Incorporate into Your Inclusive Leadership Development Plan.
• Observe Others’ Role-Plays and Provide Them with Thoughtful Feedback.

Putting Your Plan into Action

• Distill What You’ve Learned from the Seminar Instruction, Activities, and Capstone.
• Finalize Your Inclusive Leader Action Plan.

Download Extended Seminar Outline PDF