Exam registration opens March 9, 2020
Exam fee $150 USD for May 11-29, 2020
Exam fee $450 USD for November 2-20, 2020
About the Exam
Once an application has been approved, candidates have 12 months in which to schedule and sit for their exam. This is called an eligibility period. If a candidate has not tested within their eligibility period, their eligibility to sit for the exam expires, and all fees are forfeited. Candidates have up to three (3) chances to pass the exam but can only take the exam one time within a given testing window.
The exam content is based on the Test Specifications (content outline), including four areas of practice and associated competencies. The content outline or test specifications (coming soon) for the examination are a result of a comprehensive job-task (practice) analysis conducted to validate the key competencies required of managers, including the key tasks performed and the knowledge required by managers in multiple industries.
The exam content is distributed as follows:
- Emotional Intelligence
- Presentation Skills
- Conflict Management
- Coaching for Performance
- Managing Change
- Managing Projects
- Financial Acumen
- Customer Focus
- Talent Management
- Critical Thinking
- Managing and Mastering Data
The exam is comprised of 175 single response, multiple choice questions designed to assess the applicant’s knowledge and skills in performing managerial tasks. Questions are written at one of three cognitive levels:
- Knowledge/recall: these questions require remembering previously learned material and focus on definitions and recalling facts
- Interpretation: these questions require application of and extrapolation from an established theory, technique or principle
- Problem solving and evaluation: these questions require providing a solution to a problem
Of the 175 question, 150 are scored and 25 are unscored. The questions that are unscored are trial questions placed on the exam in random order. Performance data gathered on the trial questions will determine if the questions will be used as scored questions in future exams.
The exam is computer-based and delivered at any PSI Test Center. The timing of the test is broken into 3 sections:
- 10-minute tutorial
- 3.5-hour test
- 10-minute required exit survey
Please arrive at the PSI Test Center at least 15 minutes before your scheduled exam time and allow 4-hours to complete the tutorial, exam and exit survey.
Schedule and Pay for Your Exam
Once the application has been approved, applicants will receive an Authorization to Test email with instructions on how to pay for and schedule their exam. You will be able to choose the PSI Test Center that is convenient to you once you are ready to schedule your exam.
After you schedule and pay for your exam, you will receive a confirmation email from PSI. Please print out the confirmation letter and bring it with you to the PSI test center. If you do not receive your confirmation email within 24 hours, please contact PSI’s Central Registration at 1-800-211-2754.
Rescheduling and Canceling Exam Appointments
Candidates can reschedule or cancel their exams at no cost if the exam is rescheduled or cancelled more than 24 hours prior to the scheduled test appointment. Rescheduling or cancelling an exam appointment can be done online using the reschedule link found in your original email or by contacting PSI’s Central Registration at 1-800-211-2754 not the local testing center or AMA’s customer service. Failure to provide 24 hours’ notice will result in the candidate forfeiting the applicable testing fee and paying the exam fee again to reschedule.
For candidates who cancel their exam and request a refund, the full $450 USD exam fee will be returned ONLY if the exam is cancelled more than 24 hours prior to the scheduled test appointment.
Candidates who do not cancel their scheduled appointment and who do not show up for their scheduled exam appointment will not be given any refunds, nor will they be able to exchange their missed exam date for a new one and the missed authorization to test will be considered used.
When an exam appointment is rescheduled or cancelled, a new confirmation letter will be issued by PSI. If you do not receive your new confirmation letter, please contact PSI directly to confirm that your exam appointment has been rescheduled or cancelled and request a new confirmation letter.
At the Test Center
Candidates MUST bring the following with them to their scheduled appointment:
- Confirmation Letter
- One form of identification. All identification presented must exactly match the name on the confirmation email and be current or unexpired and contain a photo and signature.
Acceptable forms of identification include: Driver's License, State identity card (non-driver license), Passport, Passport card, Military ID, Green card, Alien registration, Permanent resident card, or National identification card.
Candidates will not be able to bring personal belongings such as hats, coats, purses, backpacks, cell phones, pagers, calculators, reference materials notes, pens, paper, tissues etc. into the testing area.
The Test Center Administrator will provide candidates resources such as paper, pencils, tissues as necessary and a calculator is embedded into the exam.
Should a candidate be found in possession of prohibited materials or attempting to cheat or fraudulently test for another individual, candidate will be dismissed immediately from the test and a report will be filed by the Test Center Administrator and submitted to AMA.
At the conclusion of the exam, the candidate will receive printed information from the Test Center Administrator. For the first testing window, this information will be an acknowledgement of completing their exam and information on when exam results will be delivered. For subsequent testing windows, score reports with feedback will be presented to each candidate. Applicants who pass the exam will receive their certificate in the mail.
Those who require ADA accommodations at the test center will have an opportunity to specify which accommodations are needed on their applications. Please make sure you request necessary ADA accommodations at the time you fill out your application.
Please feel free to contact [email protected] if you feel that you had a negative testing experience due to:
- test center concerns (i.e., test center conditions were not favorable due to HVAC not working or distracting ambient noise)
- test content concerns and challenges
For test center concerns, please include the following information in your email:
- date, location and time of your test
- description of problem
- test center complaint report ID
For test content concerns and challenges, please submit written communication via email within 3 days of your exam event to [email protected]. Please provide the following information in your communication:
- your name
- authorization to test number
- date and time of exam
- information on the test item and specific reason for the challenge
If you have any concerns regarding test security or fraudulent behavior by others, please submit written communication to [email protected].
Please note that since the exam is computer scored, AMA will not hand-score or re-score any exams.
Please allow 10 business days for the certification team to respond to your concerns.