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Bring to Your Company: Management Skills for New Manager

AMA’s How to Communicate with Diplomacy, Tact and Credibility program gives employees practical techniques for communicating honestly and professionally while maintaining trust and positive working relationships. Through realistic scenarios and guided practice, participants learn to manage tone, timing and reactions without avoiding the conversations that need to happen.

Strengthen alignment, speed up decisions and eliminate costly misunderstandings across your organization.

  • Balance honesty and directness with tact
  • Navigate feedback, conflict and sensitive conversations
  • Strengthen credibility and working relationships

WHAT THE PROGRAM COVERS

Understanding Diplomacy, Tact and Credibility

Explore how communication style, perception and professional image influence the way messages are received.

Balancing Honesty with Tact

Learn how to communicate clearly and directly while maintaining trust and respect.

Managing Tone, Timing and Delivery

Understand how verbal, vocal and non-verbal cues can affect the outcome of workplace conversations.

Adapting Your Communication Style

Recognize differences in communication styles and adjust your approach for different people, roles and situations.

Listening for Greater Understanding

Identify common listening barriers and use active listening techniques to reduce misunderstandings.

Navigating Difficult Conversations

Apply practical strategies for giving feedback, managing reactions, addressing conflict and responding to emotional “hot buttons.”

 

Ready to help your team communicate more effectively?

Complete the form to connect with an AMA Learning Advisor—and explore how we can help your workforce navigate workplace conversations more effectively.