Be a Gold Medal Communicator

    Jan 24, 2019

    By AMA Staff

    Nannette Rundle Carroll, a popular speaker, management trainer, and communications consultant, reminds us of how important communications is. As she writes in her book The Communication Problem Solver (AMACOM, 2010), “To be a first-rate leader, you need to believe communication is the most important skill you can develop and you must practice it every day. Communication is the underpinning of everything you do. Your overarching responsibility as a manager is to get quality work delivered on time with and through your direct reports. The greater the demands on you to achieve these results with and through your team, the greater your need for superior communication skills.”

    Carroll observes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

    She concludes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

    About the Author(s)

    AMA Staff Writer American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.