AMA Research: What Does Engagement Have to Do with Getting the Job Done?

Jan 24, 2019

By AMA Staff

Employee engagement is viewed as a key driver of employee productivity, according to a new AMA study of over 1,700 participants. But how do organizations bolster engagement? The study found that the key elements are career development opportunities, coaching/mentoring, specialized training and open communication.

Key findings from the survey, based on responses from a cross-section of managers, supervisors and other employees, are:

  • Engagement remains a relevant term, according to the vast majority of respondents.
  • The perceived ability to drive engagement initiatives has improved or stayed the same among most surveyed companies, but it has declined in about 15% of companies.
  • Many senior management teams do little to promote engagement (42%) or do not focus on it at all (14%).

This study indicates that more highly engaged organizations tend to be committed to promoting employee engagement.  They use a variety of tools to drive engagement; most widely used are those related to expanding learning and chances to grow within the organization. These organizations provide career development opportunities, coaching and mentoring, special workshops and training, and even special training to middle managers–promoting open communication.

About The Author

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.