Request a Catalog.

Hiring for High Emotional Intelligence: How to Use the EQ Interview Process

(Read reviews)

Price: $199


Emotional intelligence (EQ) competencies lie beneath great performance for nearly every job in today’s workforce. As a hiring manager or interviewer, determining whether or not a candidate has strong EQ skills can make the difference between a successful hire and a disaster.

In fact when technical competencies are equal, greater EQ competencies often account for job success in many different positions. Moreover, for leadership positions, EQ competencies account for a much larger portion of job success.

A study conducted by LeadershipIQ that tracked the success and failure of new hires concluded that only 11% of employees failed because they lacked the technical competence to do the job. The remaining reasons new hires failed were due to issues such as alienating co-workers, being unable to accept feedback, lack of ability to manage emotions, lack of motivation or drive and poor interpersonal skills.

Thus, EQ is a key attribute that you must determine before you make an offer.

Especially in a recession where more applicants are available, being careful in selection gives you great advantage over your competitors.


We have 1 webinar(s) available starting between 6/18/2013 - 6/18/2013

Date Location Time Attendees  
On Demand Online Webinar On Demand
For assistance registering more than 4  people, please call 1-877-566-9441.

What You Will Learn

  • A definition of emotional intelligence and why EQ is important in the hiring process
  • A step-by-step interview process for EQ hiring 
  • Specific examples of EQ interviewing in action
  • How to ask behavior-based questions that reveal EQ competencies
  • Common reflection errors 
  • Specific tips and advice for spotting an EQ fraud

How You Will Benefit

After completing this course, you will be able to:

  • Define emotional intelligence competencies
  • Apply an interview process which evaluates EQ competencies for selection purposes
  • Understand behavior-based questions that reveal EQ competencies

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.

Because the webinar is live, you can ask our expert questions via online chat during the program. In addition, we will be sending you pre-work approximately one week before the program date via e-mail. Please register early to get these materials which will help guide your learning process!

In addition, paid registrants will have a single-user license to access a recorded archive of the program for a full year.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

This webinar offers continuing education credits to registered participants. To qualify for CEU credits, you must register for and attend the live event using your individual log-in ID for the full 90 minutes and participate in all of the polling exercises. Archived/On Demand webinars do not qualify for CEUs.

About the Presenters

Adele Lynn is the founder and owner of the Adele Lynn Leadership Group, an international consulting and training firm focusing on helping leaders and organizations forge trusting relationships through improving emotional intelligence. She is the author of six books including, In Search of Honor, Lessons From Workers on How to Build Trust, The Emotional Intelligence Activity Book, The EQ Difference, and The EQ Interview. She also has developed a training and certification program titled A Different Kind of Smart—Applying Emotional Intelligence at Work™.  She is author of Mentoring: Passing on the Torch that won the 1998 Athena Award for Excellence in Mentoring. Lynn lectures at universities and has been guest on radio and TVshows throughout the United States and Canada.

best live chat

Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!