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Difficult Performance Reviews

How to Turn Painful Conversations into Positive Results

Date: December 03, 2009

Time: 01:00 PM   –   02:30 PM Eastern

Meeting #82025-00001

Price: $149


Overview

How to Deliver Positive Feedback in Tough Conversations

For most managers, the toughest discussions of the year are coming up soon in the form of annual performance reviews.

Naturally, these sessions can lead many to feel uncomfortable.

The way you handle these conversations is even more difficult when you have to deliver feedback in this environment of economic uncertainty.

However when conducted properly, these sessions provide you with a great opportunity to help your employees focus on their goals and boost their morale—while correcting flaws that can hold them back.

This 90-minute interactive Webinar provides tested methods to help you prepare for and conduct these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance and reduces defensiveness.

What You Will Learn

Discover the steps you can take and tactics to use to ease the complicated task of conducting effective performance review meetings, including:

• What to do to prepare your employee for the conversation
• How nonverbal clues can guide the conversation and reveal hidden thoughts
• Ways to deliver corrective feedback that inspire, motivate, and get results.
• Create the appropriate verbal and written record to insulate your organization from potential legal liability
• Specific advice for directing the conversation for an outcome whereby your employee leaves with a sense of fairness and commitment.

Join us and learn some practical tips in how to change performance reviews from a “fear session” to a constructive, on-the-level dialogue that will help you, your company, and your employees. Register online now.

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.

Because the Webinar is live, you can ask our expert questions via online chat during the program. In addition, your registration includes learning aids and other helpful materials that will be provided to you approximately one week before the program date via e-mail. Please download and review the PDF files before the program.

Please note that AMA Webinars are designed to provide a learning experience for individual attendees with interactive features that might not be appropriate for group participation. In addition, certification credits are offered only to the registered individual if available.

About the Presenters

Paul Falcone is vice president of employee relations at Time Warner Cable in Los Angeles. He has also served as the head of West Coast human resources for Nickelodeon and as head of international human resources for Paramount Pictures.  Mr. Falcone is a long-term contributor to HR Magazine and the author of a number of best-selling AMACOM books, including  101 Tough Conversations to Have with Employees, 2600 Phrases for Effective Performance Reviews, Productive Performance Appraisals, 96 Great Interview Questions to Ask Before You Hire, and 101 Sample Write-Ups for Documenting Employee Performance Problems.

 
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Technical Requirements

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To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher

Linux

  • Mozilla Firefox 1.5 or higher

Solaris

  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.