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How to Have Focused Business Conversations That Engage, Motivate, and Get Results

Date: July 28, 2009

Time: 01:00 PM   –   02:30 PM Eastern

Meeting #82015-00001

Price: $149.00


Overview

To understand the importance of conversational skills in the workplace, look around at those who continually advance in their careers. Watch how they speak with other employees, from the receptionist to the CEO.

The people who move up the corporate ladder share the ability to speak with everyone they encounter in a friendly, self-assured manner.

What these people know and have mastered is the ability to make engaging small-talk in every situation.

For some this is easy.

For the rest of us it requires a bit of practice and the knowledge of proven approaches for conducting effective business conversations.

This Webinar arms you with step-by-step tactics for engaging in painless, productive business conversations with everyone in your organization. For 90 minutes you’ll discover how you can develop your conversational skills so you can achieve positive results and recognition even in these stressful and difficult times.

What You Will Learn

By attending this Webinar, you’ll discover a wealth of tips and suggestions on:

  • Adjusting your conversation style to meet different situations and needs
  • How to face powerful people with confidence
  • Keeping the conversation on track
  • Balancing social and work-specific talk
  • Organizing your ideas for quick comprehension
  • How to achieve results through engaging others
  • Choosing vocabulary appropriate for business conversations
  • Building trust and rapport with others

By following the lessons you learn in this Webinar, you will project a successful image and make lasting impressions upon your co-workers.

About the Presenters

Susan Mason is Principal of Vital Visions, a firm of consultants in personal, public and organizational communication. Ms. Mason has over thirty years of experience as an educator, trainer and instructional designer. Recently, she has worked for the School of Industrial and Labor Relations at Cornell University and since 1991 has worked at Hamilton College as a faculty member in the Communication Department, as well as serving as the director of the Oral Communication Center, and director of the Education Studies Program. Her professional affiliations include the American Management Association, American Society of Training and Development, National Communication Association, EDUCAUSE and New York State Communication Association.

 
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Technical Requirements

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To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher

Linux

  • Mozilla Firefox 1.5 or higher

Solaris

  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.