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Overall rating

Adebukola D.

The seminar was very good. My expectations were met. The instructor was very knowledgeable and her energy helped keep the class engaged.

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Nancy W.

Overall rating

Nina H.

Presenter was engaging and made the learning objectives fun. Everyone was eager to participate.

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May C.

As mentioned in my post-seminar paper evaluation, this training could benefit to address the topics that participants asked for as their first day "seminar expectations". I was not alone in asking that "dealing with difficult customers" be a topic that we covered, and was disappointed with the amount of learning I gained in that area. Overall, in my opinion the seminar addresses customer service more at the organizational level, which was great, however, it could have been more practical for front-line staff who were present to engage in the problem-solving nature of day-to-day level customer service. Going into this training, we were instructed that this would be a good fit for my goals, and I strongly believe that another customer service training geared in a slightly different direction would have been a stronger fit. Above all, I do appreciate the learning that I did walk away with.

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Allison P.

Eugene (Gene) always kept the group engaged.
I liked the idea that the class was very small.
I felt very comfortable asking questions.
I would highly recommend this course for any and everyone dealing with people.

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Gary M.

Great course the instructor was great and talk about real life experiences and was very informative about how to deal with customers. Would suggest this class to anyone looking to improve your Customer Service Skills.


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