David was great- the behavior assessments were extremely useful and the way that they all related to management was very applicable to my job. I think the materials/videos should be updated and made more current and applicable to modern times and include modern challenges.
David is a consummate professional. He was extremely well-prepared each day and interacted wonderfully with the group.
Excellent course. Great pace, great content, great group.
good content. several assessments within the course were eye opening.
Really good training sessions and through provoking. I think maybe having some extra time to reflect on how to use the concepts during the session would have been helpful while the concepts were fresh.Group dynamics were a bit tough, some students dominated the conversation with loosely relevant topics.
Very good training that suffers from a time constraint - too much material for the 3-days. I would have liked to see more time to engage in the role plays and activities that draw on new knowledge and help consolidate it in a constructive manner.
I realized the benefit for which I was asked to enroll on this course. Vey effective course for the managers, who are managing a team/group of staff.
Monica was absolutely helpful and opened my thought pattern to people skills and communication. The team interaction was fun.
PROs:â€¢ Instructor: Michael is a highly-skilled and engaging instructor. He was very clear, informative and did a great job at making the content applicable to our diverse work experiences and life.â€¢ In-class examples: The real life examples and case studies via videos he shared were instrumental in making this one of the best trainings Iâ€™ve experienced. Feel better prepared to manage staff and have conflict-resolution conversations.Areas for Improvement:â€¢ Materials: Would be great if AMA provided online materials that can easily be shared with direct reports and/or as we facilitate meetings to implement the learnings.â€¢ Add section on practicing leading a meeting using a section of the content.â€¢ Consider suggesting dinner with instructor and trainees as part of socializing activity.â€¢ Logistics: Chairs were old, squeaky and uncomfortable. The AC was either on and very cold, or off which led to stuffy room
Very impressed with the content, instructor ability and overall layout of the course.
Lots of great information. I was able to see the point of view from all personality types and understand how they work with others. Going forward using the knowledge I have obtained through this course I will have a much better skill set to deal with conflict, motivation, ethics and much more.
The instructor (Jeff) was very knowledgeable in regards to the subject and offer a lot of insight that caused me to do self reflection in regards to my leadership style as well as the manner in which I follow my leaders.
Robin was very engaging with the entire class and presented the material in an excellent manner.
Robin was a wonderful instructor and made our class very entertaining.
Instructor Jeff was an amazing instructor. He made the class very informative.
The course was very informative.
David stayed on course I wish he would have allowed more time for in-depth group discussions.
Suggest Friday courses become half day courses :)
David was a great teacher and I enjoyed learning from him, especially as a newer manager!
Overall this was a good course with valuable insights to understanding behaviors and leadership techniques.
The information provided allowed me to self reflect on improvements I can make for myself in addition to some new techniques and ideas to implement with my team. I'm very excited to implement some new practices and seeing the results!
Great instructor and great mix of people in the class.
Jeff was knowledgeable, held my attention, and provided multiple resources and tools to help me provide a better managerial experience for my staff and peers. I would chooses AMA training again with Jeff and highly recommend him to my colleagues and professional network. The manner in which Jeff facilitated the class discussions provided key takeaways, valuable insight, and opportunity for role play and feedback to improve communication. This experience was one of the best workshops I've ever taken - Thank you.
convenient and quiet.
The class provided useful tools on successfully managing people that I look forward to implementing. The Instructor made the class very interactive and engaging. She was very good at stimulating discussions and also good at controlling lengthy and/or derailing discussions.
It was a interesting and very healthy discussion. it helped me to understand everybody's way of thinking and help me to change my style at different situation
Excellent meeting, both instructor and meeting place were great!
Good instructor! Sharp and knows materials. Handled the information overload very well!
The moderator was very personable and knowledgeable. I feel that I learned a lot without feeling overwhelmed with information.
Ron is a very efficient trainer. I could relate to each topic he taught because he was very hands on practical and shared examples from his career to make us understand each concept. He is very professional and gets down to your level to make sure you understand. I would take him again on any other class that I might need or my staff needs. It was worthwhile to take this class.
Ron is a great teacher/facilitator and a wealth of knowledge. He was very engaging, encouraged all attendees to participate and really valued everyone's comments and opinions. He also did a great job using real life examples to demonstrate the various concepts.
Ron was an excellent instructor! I would absolutely sign up for any future trainings that he facilitates. I cannot recall any time during the seminar that I was not completely engaged. It was very interactive and I believe I will be able to confidently apply what I have learned.
Excellent course. Timely, informative and well paced. if you're not sure of your mangmnt style or want to improve it, this is the course. You may find you're not the person you think you are....which is a good thing. Group interplay was very helpful. Allowing us to apply what we've learned to real time situations we presently face at work. Strongly recommended.
Ann Marie W.
My overall experience was great! The instructor made me feel comfortable and she worked to make sure everyone stayed involved and focused. The course was helpful for me to really get to understand the things that I was doing wrong and how to change them!
I would have liked more of a focus on going through the concepts in the book and less of a free form discussion. I loved the group work and activities that we did to help us understand the concepts we were learning.
It was a great class. Wendy did a good job of covering the material. I thought the first day started slow, but the 2nd and third day were very beneficial for me.
Class was informative and interesting.
Excellent instructor, great facilitator!!
Wendi is a great instructor, really connects with the students, and leads good discussions.
Michael is an awesome instructor. very knowledgeable of the course material and respected everyone in the class by listening to their needs. He never rushed any of the material and he was able to cover all the learning sections in the manual. This is the Best AMA class that I have taken to date.
I truly enjoyed the smaller class (7 people). It was easy to get comfortable and interact with others. The instructor (Mike) was also very knowledgeable, patient and fun. The self assessments were eye opening and it was great to get to leverage others experience. There was a lot of technical difficulties with the DVD's (videos). I would recommend replacing them. Two were severely scratch and did not play. The gentlemen who registered us (John) was super helpful and shared a lot of great information with us (places to eat, visit, maps...etc).
I loved this program! I found the content and discussions incredibly helpful and Michael was a great facilitator!
Pam was an excellent facilitator and engaged us as necessary. she displayed thorough knowledge of the subject matter.
i really learned alot to make me a better lmanager
The interactive exercises were very helpful and constructive.
Pam led a great class daily, clearly setting the goals and agenda for each day, and then proceeding accordingly. She always asked for questions or feedback to each section and ensured everyone understood each point or concept. The training was educational, engaging, and fun. The class had a good camaraderie, and worked together well. The days flew by, which is a good indicator of being fully engaged in the training.
Pam was a fantastic training teacher- she kept the class engaged, helped us work together to optimize learning (both of the class material and also from each other's experiences), and was incredibly knowledgeable about management challenges and problem solving.
Well moderated. Pam does a good job of making it interesting and including the class. A
Great facility and great instructor
I found this course to be interesting, informative and pleasant to attend.
Solid informative information
Knowledgeable and engaging instructor. Materials were very relevant to my daily work life managing people.
I would like to have less time on delegation, and more time on emotional intelligence.
The workshop was very beneficial to my work. It helped me identify my strengths and weaknesses, and gave me tools to deal with different people.
Excellent Examples of different work situations. Fantastic exercises.
Presenter was very detailed and effective, created a warm environment for us and took her time giving us the tools we needed to be better managers
Diana was outstanding, she really opened my eyes on a lot of areas I could improve. The rolling playing sessions were fun and engaging.
This was a true 100% interactive run class. Diana did a great job keeping everyone focused and on task. I have been to many training sessions where the facilitator lost control of the conversation. Diana kept me engaged and eager to listen. I thought the materials were adequate for the course. The facility did not meet up to my standards. There was construction being done on the other side of the walls and the facility could never get a grasp on a proper temperature. Many times the room got so warm I had to step out which caused me to lose some of the valuable insights to what the group was doing. Diana gets an A+, The facility barely gets a passing grade
The class was excellent as well as the instructor.
Diana was an exceptional instructor and facilitator. She covered the information thoroughly and I really enjoyed the pace and how interactive she made the course.
Engaging and well run
Wonderful, learner-centric environment!
Patrick was an amazing teacher. I have never been to a better training class before.
Superb seminar, best speaker I have ever seen who is very engaging, amiable and understanding.
Course was very engaging and tools seem applicable to most any situation.
The speaker was engaging however the material was nothing new for me and I felt like there were too many group discussions. Also disappointed in the facility - no snacks, no lunch provided.There were a lot of questions in the prep material and I don't recall acknowledging the prep material at all.
This is my 5 or 6 AMA class and all of them have been outstanding!!As good as the other teachers were, Patrick might have been the best teacher I have had. Once again all of them have been great. However, Patrick kept me engaged the entire 3 days and I never found myself wandering off mentally. GREAT CLASS!!
Instructor kept everyone engaged
Very effective course with practical concepts that can be used in management role to better manage teams and work with peers/boss. Our small class size (6 people) was a huge plus! We got to know each other well and had frequent group interaction. Most useful portions were DiSC profile, conflict mode assessment, start/stop/continue activity from instructor, RAMP for evaluating motivational factors, and numerous real-world situations shared by instructor and fellow students. Instructor did a great job and was engaging with her material. We were all paying attention and little to no multi-tasking going on (another benefit of small class size, which I would highly recommend no more than 12 people per class. 6 was ideal).
Fantastic instructor, knowledgeable, insightful and thought provoking. Well designed course, reinforcing the need for managers to be sensitive to employees values, backgrounds adjust their style to achieve results. EQ is critical.
Great instructor, good course
Kevin was a great knowledgeable instructor
Pam is very knowledgeable and entertaining enough to keep our attention.
Class was very good. A lot more introspective than I thought it would be.
I was really inspired by this training it help me evaluate me.
The instructor is amazing, but AMA could improve the materials by including additional contents and resources, such as blogs , publications and additional reading materials
Laura was incredibly knowledgeable and had a great deal of interesting and applicable information to share. I was a little skeptical about if the training would be a good use of my time. I was very pleased with the benefits of this course and I am already strategizing how I can use many of the practical skills in my own workplace. If I could make one suggestion for improvement, I think it would be to allow participants to read/prepare some material in advance which would allow more time for discussion and group work, which I found particularly beneficial.
Laura was very engaging, and tuned in to specific issues that came up. She is skilled in her approach and is flexible and also willing to spend the time with an individual on a break or after class.
There was a lot of really great information in this training that I know will help me going forward. There was great engagement and a wide variety of experience from which to draw exeperiece.If I had one complaint it was that some of the presentation of material was disjointed. Some of the time given for completing plans/exercises wasn't adequate to get the full benefit.
Great seminar and informative.
Loved the structure of the class. Ron was very informative and encouraged participation at all times. He knew how to keep us involved and interested
It was very good, informative well conducted and focused.
Pamela has an engaging style and brought depth to the materials through the interactive process.
Beverly was an excellent instructor, and made sure to include almost all possible learning styles so that all of us stayed engaged through all 3 days.
Beverly is great! I find the SBI technique most useful
Very engaging, a lot of skills and tools to take with me.
Excellent tools provided for me to take home and implement.
Provides new tools and foundations for success in managing and leading others.
Both the cohort and trainer are AMAZING
Covered array of topics and issue areas, all relevant. Instructor did a WONDERFUL job engaging everyone, skillfully using a variety of practices to engage adult learners (lecturettes, reading, one on ones, group discussion, small groups, videos, role playing, some movement). Used real samples from class members so we could apply new practices.
I gained amazing skills during this class. I am excited to return to work and try them out.
Beneficial items that will improve my new position with my company. Should benefit my direct reports most of all.
The seminar was very engaging and provided useful information and skills to strengthen my management abilities.
I am always pleased with training provided by AMA. The information and skills learned are useful in both work environment and day-day life.
The instructor was excellent and fully engaged the class.
The participation in the class really contributed to the overall rating. Pam did a great job laying the groundwork and then allowed us to use our experiences and our classmates' experiences to continue learning in class. It was a very comfortable environment. Pam addressed all our questions over the course and ensured we had fun along the way. There are many takeaways I'm bringing home and look forward to seeing how things may or may not change in the future.
Thorough. Competent. Approachable.
very interactive, liked the small group
I really enjoyed the course, it was very engaging and I learned quite a bit.
Monica is an awesome speaker and I learned a lot. I will definitely be attending future sessions.
The presenter was great. Scott made it fun, interesting and interactive.
Enjoyed the class. Went by faster than expected. Never a dull moment.
Pamela delivered the information in a very engaging way, allowing the class to grasp concepts well. I believe that emphasis was placed on my classmates' responses to the various objectives while I would have preferred more emphasis on what the professional deemed what a strong response consisted of.Additionally, the security staff on the entrance of 48th st was rude, as well as the reception area of the 8th floor at 1601 Broadway. This has no reflection of my class; however, it was uncomfortable walking into the building each day.
I really enjoyed the course. I found it to be very engaging and applicable to my day to day. I left the course with a clear plan for framing my approach to managing my staff.
Kelly was fun and engaging. Participation made the knowledge stick.
Kelly was a great leader for the course. Very knowledgeable about all areas. Great discussions transpired through her poking and prodding.
Instructor was very engaging and knowledgeable. Very good teaching style making the learning the material easy.
It was a good seminar that I liked it a lot. Unfortunately, the topic that is related to my situation was given in the last class session in which we did not dig into it.
Relevant content, our facilitator was easy-going, fun and engaging.
The class was very informative. The instructure was very well organized and insightful. The size of the class was only 6 people. That was the perfect size to be able to interact and learn better.
Very good teacher
Instructive was very knowledgeable and use real-life situations to explain the content.
I thought the course was great. The people in the training with me had very diverse experience, which only helped me learn and gain unique perspectives. I've studied this topic extensively and it was a focus of mine at business school. Even with that background, much of the information was new and unique. Denise was a great instructor.
I was initially reluctant to go to a management training seminar because most of the tips I heard about management were very theoretical and overly optimistic. What I liked about the course was the instructor acknowledged our gut reactions and our real experiences and showed us ways we could be more effective in those situations. Management can be difficult but he re-framed my approach to it.
Great course, content and instructor
David really knows his stuff
Great exercise loved the class will recommend to my manager for my peers
Really appreciated David's additional insights. Very effective at helping me understand some pretty complex management theories/principles.
This program helped me rediscover my management style. I will certainly make changes to how I manage and lead my team.
The training provided was very informative
Gena held my attention for the entire three days. The combination of videos, group discussion and role play definitely kept us all engaged.
The course was good overall but lacked depth in some areas. The assessments were helpful, but I would have found an Emotional Intelligence assessment more helpful than the conflict styles assessment or even the DiSC.
Great discussion and practical simple terms
Well-led, dynamic discussion, course structure provided meaningful entry points for self-evaluation and action. Recommendation: a bit more interactive, a bit less didactic - we had 4 easels with paper that we didn't really use.
very good instructor.
Our presenter did an excellent job teaching and engaging the class. I have been to a few training classes and this felt much better in regards to depth and quality of information.
Mark was a great speaker and had a ton of experience to share in the class. I was real happy with the class.
I really enjoy the small classroom size. I think people become more open and willing to share experiences in that environment. This was the 2nd AMA class I took this year, and there was some overlap between the two classes - BUT, it was with a different instructor and the objective was slightly different, so although portions of the content was the same, I was able to view it from a different perspective.
Instructor was very knowledgeable and course material was appropriate. Instructor promoted and facilitated class interaction and participation. Very please with the class!
Learned a lot and would recommend. Our instructor really concentrated on the core parts of the program with roll playing and break out groups. Also learned a lot from the instructors perspective and how certain scenarios worked in her professional environment.
The course provided interesting information on theories as well as actionable tools to use in the workplace. The instructor allowed for a very personalized course that addressed the specific needs of the attendees.
Beverly was very engaging and kept the class activities flowing so it never got boring.
Ann Marie S.
Overall I enjoyed the material, the instructor, and the ability to learn from others in the class. There was a bit of a disjoint between some of the material in the book, the power point slides, and some of the speaking points - although I don't think it detracted too much from the overall takeaways. The only drawback was not making it through all of the material and spending very little time on some of the sections such as emotional intelligence.
Good training and interaction. Beverly Meade-Buxton kept the students engaged at all times.
Very insightful experience on real life scenarios and applications. Enjoyable dialogue with the participants and instructor.
I thought the course was well-designed. There were a few times where it got off topic (with the group discussions) and I hoped Ed would have ended those sooner to get back on track. In the end, some chapters felt rushed due to time and I would have liked to spend ample time on each chapter since we all have different areas of opportunity.
Ed is an outstanding instructor and facilitator.
The instructor was very experienced and knowledgeable. The small class size allowed us to discuss different modules in depth, and exchange views more openly.
Denise was very informative and really listened to my real world problems in facing at work.
I've attended numerous soft skills training courses and I have to say that Ed is the best training instructor I've ever had. He used true to life examples and he really knows how to explain the content in a way that anyone could understand it and relate to it.
Instructor was wonderful. Best that I have had at an AMA seminar. This means all the difference!
The class was a great reminder of what we need to do to help our teams be more successful.
Overall I thought the training was good. Sometimes it seemed a little slow and that we focused too much on the concerns of 2 attendees. It would have been nice to have more "take aways" from wach module, sometimes the instructor did not really sum up a module but just moved on.
This was an excellent class and it provided tools that I can incorporate on a daily basis.
The speaker was great at keeping everyone involved.
Kevin provided good examples resulting from real world experience.
I've covered a lot of these concepts, but it was good to refocus me on some things as well as open my eyes to a couple of opportunities I wasn't aware of.
Brandy Haulani K.
Although Ed had lots of stroies and experience that pertained to the content he sometimes went on a tangent that I thought took away from the seminar. He also complained about the layout of the AMA slides that I would have hoped he reviewed prior to delivery of the seminar. My first AMA seminar was the reason why I came back for another training. I look forward to possibly coming back for another seminar in the future.
The seminar provided useful tools and management techniques that can be used in my workplace
Course was well presented. Howard did a great job relating the material and it's applicability, which at first glance can be easy to miss understand.
The course was very helpful to me. My initial expectation was for a more traditional classroom environment but the interactive method that was used added more to the experience. The topics also were very relevant and this course met some of my expectations and dealt with the issues that I feel I face regularly as a manager.
I much prefer the onsite training vs online, I do enjoy being around fellow leaders and gaining insight from them.
Ed did a great job.
Good training - really enjoyed
The instructor used real-world scenarios and was very engaging. The message was clear and the learning was enjoyable.
Great Content, Amazing delivery from Michael
Instructor was very experience
I have learned so much. Mike is an awesome instructor.
mike did a nice job of building on material, reenforcing understanding and summing up
Great tools that I can take back and apply to my management style.Great insight offered by the teacher.
Excellent Participation, very interactive.
The instructor is excellent and I am impressed by her energy. She was very engaging and clearly very professionally experienced on the subject. This could have been 4 days to account for all the good discussion and examples around the issues raised from everyone's individual situations as it's such a broad topic. The class size is ideal and the materials provided for the course were very good as well.
I thought the class and instructor was great.
My Trainer was awesome. She kept you engaged had some great real life examples and some great ideas as well.
Whether you are new to management or have been done it for ages, this class will help you. The behavioral and relationship insights shared in this class can be applied to situations both in and out of the workplace.The curriculum is well organized and relevant. The instructor (Ron) made this class very hands-on. His real-life experience and analogies put the material in context. The entire class was very engaged.
Great instructor, a lot of class involvement.
The instructor was a very good speaker, very knowledgeable and kept the class involved.
Robin was very engaging and had a lot of good examples that helped me to relate to the lessons. I really enjoyed the class and I look forward to applying the techniques when I become a manager.
Good group exercises. Good pace. Nice interactions.
Pamela was engaging and facilitated effective group conversations.
The course was very helpful!
Great presenter and material!
Instructor was engaging and informative. Brought a lot of practical examples to help make the content relatable.
Ron was great in engaging with people and explaining the concepts and with examples. Overall Excellent session.
Ron the instructor kept me very interested through the three days
Ron was passionate about his materials, kept the class running on time and kept an open forum. The material covered was very useful in everyday life and I really enjoyed this class.
Ron was a wonderful facilitator for this course. He made certain that everyone truly understood what was discussed before moving on to the next subject. He provided real world examples to help tie in with the subject matter. This I found to be extremely helpful. He was patient and truly cared that the participants understood what material he was presenting. On a scale of 1 to 10, Ron is a 10. I would highly recommend Ron and this course.
I enjoyed the teaching style that was used. Lots of interaction.
The instructor was very knowledgeable, friendly and a great trainer.
Course enlightened physiological perspectives.
Ron makes it impossible to be bored! Great presentation style.
I truly enjoyed the instructor; she kept the class going and encouraged valuable interaction. I would like to have seen different course material, personally the material did not resonate with me.
Upbeat and kept my attention.
This was a great course that I enjoyed and felt very useful. There were a couple of topics that perhaps I would have liked to have spent more time on.
Instructor very knowledgable, prepared and interacted effectively with students.
Great course structure and knowledgable instructor.
Excited to implement new found ideas and skills.
Very good and interactive
Multiple and various forms of interaction made collaboration with others excellent in peer views from different perspectives
Very good class. Good to ask for everyone to participate but don't make everyone role play. This is very uncomfortable for some people.
Overall, I believe this course was a success and provided better insight to help me improve my management practices.
Very old equipment and resources.
Rashed Nasser A.
Overall this subject matter was exactly what I needed. This class will help you learn as much about yourself as you you will manage others
Training was a great experience and very interactive. There were multiple opportunities for all individuals in training to share personal experiences and ask questions regarding how to deal with them in their specific industry. Role playing and learning, self-evaluation, multiple take aways from this training. Kudos to AMA Instructor- Beverly who was extremely knowledgeable and led a great training.
It's been a while since I have attended a seminar or training and found this to be most useful and thought provoking. The instructor was excellent in engaging us and keeping our minds working.
thought it was all very good. good interaction - Mildred was fantastic! - there was a lot of info - almost too much. would have been better reduced to 2 day class and a more dialed in format
the course structure and materials were good, but not enough emphasis was placed on explaining the theory and application of the exercises to real life. How do I take my self-assessment and apply it to how I function as a manager at work?
This is a well-designed course that builds on the challenges and expertise of managers in the room to help them define and address real problems in the workplace. The diagnostic instruments provided are good, and the pacing appropriate.
I thought Mildred was fantastic! She is so knowledgeable, a great speaker, and very experienced.
A very good and informative training
The hotel were the training was held was in very poor condition. There was not enough seating for the first half hour on the 1st day. There were no snacks to eat at breakfast or after lunch (this was provided in the previous training's I've had). Training material and instructor were okay.
Everything was great and I got a lot out of the course. The room was a little too cold and it would have been nice if there were some snacks provided. Otherwise it was an excellent three days.
Kevin has a very engaging style of both instructing the material, and encouraging students to reflect on their own experience.
very little instruction, virtually the entire course was "self taught" through back to back "exercizes"
One of the best trainings I've ever attended! Howard is an excellent instructor
Very engaging instructor. Well organized and knowledgeable on subject matter.
Training is very practical and relevant to my job.
It makes you able to deal with different work style people in the organization
course was filled with a lot of info. instructor was very good
the training seminar was great I learned of techniques that I was unaware of. I enjoyed the class.
The course is very thorough and it includes lots of activities which help the participants stay focused. In addition, the activities were very helpful tools for us to remember the important lessons we should take with us.
It was a very informative seminar, I had several take a ways that I will begin using immediately .
Very informative and enriching course.
Excellent instructor, provided real-life examples. exercises were appropriate and reinforced the discussion portions
Ron was an excellent instructor. I would love to send my entire team to one of his programs!
Being off site in a private teaching environment really helped with taking in all the information of the training. Howard did an excellent job presenting and teaching, as well engaging the attendees.
Great class, very helpful, will give me new methods to use as a manager.
Some participants took over may need to control a bit better. Not all just one DISC the same time
This training helped me refresh and sharpen various skill sets. The participants came from diverse backgrounds and management experience. There was a good balance of interaction with the group, breakouts, exercises, and some role playing.
I found this to be a very helpful class but wished it was longer as there was a lot of subject matter to cover.
It was good, but I wished we had more time for just discussions on the various topics; the busy work in the binder was not useful
Over all everything was great. I would only change a couple of things. First, 3 days for all of this content was almost too much. So either reduce the content or add more days to tackle it. Secondly, I would recommend trying to break for lunch around 11:30 AM instead after 12:00 PM, this way people can miss the lunch crowd and not feel as rushed.
The course is packed with valuable basic information but spends a little too much time on the THEORY of Values. Instead, I felt it would be better to designate more time to hear participant problems / successes and help to solve or learn from each other. This would give participants more tools or suggestions to take back to their "real world" employees. Also, I think that the DISC evaluation should be available to take online via MYAMA. Taking the actual assessment & trying to score it...too much time spent here & online admin would allow more time to get thru the course & participants would be able to access the results afterwards.
Overall the training was sufficient, fun, and very informational.
Loved the instructor, but was looking for a class that had more technique in dealing with difficult people.
The training was better than good, but a little short of excellent. As with any instructor-led training, the class is only as good as it's participants. I got the sense that the learners were not all on board with the Emotional Intelligence approach. I particularly enjoyed George's perspective and style. The syllabus was far too extensive to be covered thoroughly in just three days.