The instruction pace and delivery was good. I believe I would have gotten more value if the class were more industry focused, however. While the diversity of the class helped demonstrate how these skills apply across industries, it prevented more in-depth focus on the types of situations I more frequently encounter.
Great storyteller. Learned a lot from his illustrations and real life examples.a
I received impressive resource material and the training was extremely informative on every module we covered.
This class was above and beyond what I was expecting
Very good knowledge of all aspects, good examples an activities.
While there were some valuable things I was able to take away from the training, I felt it was an overall disappointing experience. I came in with a lot of enthusiasm and left with more questions that I had before.
It was a good class and was very interactive and engaging.
The class started a little slow on the first day, but by the second day it picked up and I gained much knowledge and skills to become an effective supervisor. Learning how to adjust my behavior to deal with a variety of employee behaviors is a an important tool to have and makes the training worth every dollar. I am not a supervisor yet but hope to become one soon so I can use the skills I learned.
Great facility, amazing hospitality staff always ready to help. Bob was great at disecting through each module and took his time to explain thoroughly any questions we had.
We went over very useful information that I wouldn't have thought of if I never took this course. At times, some of the sections seemed to drag, but at the end of the day those are the parts that I remember better than others. Overall, I learned a lot of important tips that I can bring back with me to the workplace.
Bob was an excellent teacher!!!! Very engaged with the attendees. Made learning fun and paid close attention to everyones needs and what they wanted to get out of the class.
VERY INFORMATIVE, ENGAGING CLASS, KEPT IT LIGHT BUT EDUCATIONAL
The training was more than I expected. Thanks to the course I realized I have all the necessary skills to improve my job as supervisor, and as manager, as well as the weakest point and how to solve them
Bob was great! He is patient and descriptive, he kept us on track and made sure we covered everything we needed to learn.
I believe this course should be a requirement for new Supervisors with little or no experience. This course covers most of the key issues a new Supervisor will be facing day to day.
Yvonne was an excellent teacher that kept me engaged and she had wonderful additional examples and information to add. The course was well taught and I got a lot out of it.
I believe that the instructor, Yvonne Brown, did an excellent job of getting everyone involved and of leading the class.
Good class, good material
This was a good course to reveal what I need, what I knew and gives me the confidence to move forward in a positive manner.
Kristina was wonderful. She really led this training well. She got the group to really participate. She provided great feedback, and really listened to us. I would highly recommend an AMA seminar. I really gained a lot of knowledge as well as new skills to help me in my career.
It was an awesome class with a wonderful teacher for the course. Provided invaluable information for the future of my career.
Michael is an excellent instructor. He offers insight and real world experience.Greg Sprissler
Class environment and content was good. Gained valuable information and guidance.
Maria Victoria D.
Lively, balance in group activities and lectures.
It was very interactive and you immediately felt welcomed and encouraged to participate without judgement.
Mike is amazing, very talented instructor.
very informative. I believe everyone who is an up and coming manager, or managers who have not had training for their position should take this 3 day course.
Sang Joon B.
Everything was good.
the classes were informative, engaging and interactive.
Some of the course material and activities were a little basic.
Anne Marie D.
The instructor did a great job of covering the material for this course in a timely manner and also addressed any concerns or issues we are currently having at work. The course provided guidance and a good outline on how to effectively supervise.
A lot of great info and ideas.
This course went into Very great detail explaining the skills needed to be a successful coach, mentor and overall supervisor.
Alvin is a fantastic educator. He teaches and then supports with real world examples from his time in the work force. i find those who still are in the professional world to teach far more effectively than those who have spent their whole career teaching.
Alvin was an excellent instructor. I had a lot of fun in the class. I definitely look forward to my next AMA class.
I enjoyed the instructor's teaching style and anecdotes. Also, the class materials were well organized and helped guide each session.
Angela is an excellent trainer with a wealth of experience which helps in connecting theory to application.
Very helpful! Also it helps open your mind to other ways of handling things that you may not have thought of. Not to mention learning from others in the class on what they have went threw.
Great training and refresher for someone even like me; 10 years of management experience
Great introductory seminar for new supervisors. Good overview of all the necessary tools needed to be a successful leader.
David was phenomenal! He paced the course appropriately and the subject matter covered in such a short amount of time was concise and relevant to my everyday professional needs.
The course was great! I would recommend this to any new manager
Alvin is great!
Very engaging seminar -
The instructor was very balanced and entertaining. Sometimes these classes are so boring.The building was in a bad location in my opinion. I found the parking details very confusing. Even though I am being reimbursed for parking, the parking fee is outrageous.The meeting room was nice and I am glad there were complimentary drinks. It would be nice to have packaged crackers or other snacks available, given the price for the course. I would also appreciate WiFi in any future courses, again, given the price for the course.I also appreciate the size of the class. 12 was the perfect amount for group and individual courses.
Very useful information. Excellent selection of topics covered in this class.
I enjoyed the class immensely, there were several different fields represented and she tailored the class where everyone was able to learn and see how these skills would work for each of us in our different fields. Whether you are a supervisor in an office or factory we all have the same issues to deal with. Deborah was very personable and knowledgeable. I would be quite pleased and eager to attend another AMA class taught by Deborah.
Although I have been through some of the topics in other training courses, I liked the opportunity to speak to other people outside my company. I also learned several new tools and different ways to approach situations. The instructor was great and I liked her style of teaching.
The training was very detailed, interactive and exciting.
Robin was amazing. She kept me engaged the entire time. The material was great and I left feeling motivated and Inspired
Robin was fantabulous! I learned so much that I am excited to implement in my new role.
Great class. Good discussions
Interesting, Informative, Very useful information, Class helped me construct a Supervisory plan.
I think the instructor was great. Her teaching style worked great for the group we were in. This class is quite useful and aimed at truly new supervisors. For those with any supervisor experience this class can still be useful, but will be covering areas that you have already been dealing with on a regular basis.
Deborah kept me very engaged. Each day flew by and the class was very informative. I enjoyed the class and I had a fun time with some of the activities. It was nice to meet other supervisors and to also know we all experience a lot of the same pains. I would definitely take more classes and encourage my company to continue to use AMA for training. I learned a lot but I still have a lot of practice to do in order to get my team Performing.
The course and the instructor were great! Alvin kept it very interactive and kept us engaged the entire 3 days. I took away a bunch of useful tips that I plan to implement at work now.
Good context and good presentation.
very knowledgeable, very informative, always gave examples
the content covered was relevant.. however i can see that the right teacher makes a big difference. Alvin was AMAZING
Alvin was great at keeping the group engaged and on track. His experience allowed for great examples during the session that were beneficial for putting the situation into perspective. Overall a great teacher.
Good practical knowledge for new supervisor. Workshop setting and participation is effective.
Angela very experienced in leadership environment, training on time very punctual.
I really like it showed me things that did not know
She was very open and helped ease us through the topics. Due to the small class size, we were able to go through actual issues each of us is dealing with in our careers (when they were relevant to the topic at hand). That to me was invaluable because talking it through with peers and having Robin sort of guide us or give insight made me feel more comfortable in the issues I had been dealing with. My confidence really increased.
This class was very helpful in learning some better ways of coaching and also how to deal with employees in different situation.
The information provided was extremely informative and practical and the delivery was outstanding. The instructor was knowledgeable and approachable. The time flew by (which for a 3 hour per session seminar says a lot). Based on this experience, I will definitely take AMA seminars in the future.
I thought the class was very well structured and organized.
This was a valuable course filled with great information. Whether you are new to management or just wanting to improve your skills as a tenured manager, you will fine this course useful. I will be immediately applying the tips and techniques I learned in this course in my supervisory position.
AMA provided both a professional and very comfortable learning environment. The instructor was very informative and the course very well put together. Great training tool for new supervisors and management.
Well presented course and the teacher really know the program
Yvonne is an excellent course leader
The instructor kept the class lively and held the attention of everyone. Only issue I had was the chairs were uncomfortable and a few times the instructors material on the PowerPoint was slightly different than the book we had making it difficult to find my place.
Loved the staff. Yvonne is an amazing speaker
Very good course, better than expected. Would recommend to anyone
It has been an awesome seminar, learned a lot!
The instructor had a vey good handle on the information that we were getting. He does a great job a for a first impression for AMA instructors. I hope he continues with his enthusiasm as a educator. He was able to bring all the information down to everyone's level.
Very interactive, enjoyed a lot the practical examples.
The trainer had real world examples that were very informative and helpful.
Oh my what an amazing course!!! I learned more in 3 days then I have learned from classes that last a full semester in collge. I walked away with so many new tools I had to get them their own tool box!!!
Everyone is nice
Thomas did a great job tying various concepts together in a cohesive manner, esp. By day 3
The instructor is most appreciated!
Really enjoyed Darlene and I learned a lot from the process.
I really loved the class . Darlene was excellent with everything .. I loved the fact that we had a lot of different group activities
I really enjoyed this class. The interactive nature made learning fun. The only way you could not participate would be by not showing up.
Very well put together. A lot of information to go over but messages were well received. Would highly recommend this training to others.
The instructor was personable, knowledgeable, and engaging. I would gladly attend more courses facilitated by her
The course was great! Really loved the interaction.
The instructor was excellent, very well prepared and very knowledgeable
good instructormaterial somewhat rudimentary but good refresher
I really enjoyed the training and was grateful that my company sent me here. I was able to bring back great tools that I could reference in this new career. I am already applying some of them in my daily work day. Pamela was a wonderful teacher and leader during this training. She encouraged participation and welcomed feedback. It was evident to me she was not only there to do her job, but to make sure we left with the necessary tools we came looking for and/or needed.
She is extremely knowledgeable and engages the class to work together! I learned so very much in these 3 days! Pam is amazing!!
Anna Marie S.
Class was well structured and Pam was easy to follow along with
I found this course to be enlightening. I learned so much and look forward to implementing in the workplace.
This class was very informative and taught me about approach, people's personalities and generations.
The course was very relevant to my job responsibilities. Pam kept us engaged and challenged.
Instructor was knowledgeable, and personable. Pace was a little slow for me, but group discussions and role playing were really helpful. I learned a lot about being a supervisor. I have gone back to my job with some new objectives and skills.
Thomas was phenomenal. His portrayal of real world scenarios and application was excellent in my opinion.
I was very pleased with the course. I learned many ways in which I can improve how I manage people, and even in the case that I was intuitively doing something well, it is helpful to be able to describe the practice.
Instructor had provided good examples that the book did not cover. Instuctor had many positions and was able to compare different skill sets for different industries.
My instructor was not James, rather Ryker. He was awesome! He kept things light, moving, engaging, interesting, . . .
For online, it was much more dynamic than I expected with the live interaction which I appreciated. It added a lot of value for me
Elizabeth provided clear examples and was receptive to answering my questions and tailoring her answer towards my specific situation.
The course helps you define areas of your job that may be leading and forces you to look at situations and people under a new light. Perfect balance of training and workshop. It was evident that Mike has had a wealth of experience and completely qualified to lead the course.
I enjoyed the class and how it was taught by Mr. Alvin AlbertA wonderful teacher.
The course was very informative and engaging. I had heard good things about the course and it truly exceeded my expectations.
The training was informative and will be useful in my new role. Elizabeth did a great job of keeping the content interesting and not just reading from the manual.
It was a good course that gave me tools to succeed. The teamwork environment helped the learning process.
Thought the material covered was very practical and seemed easy to begin applying in real life. Some breakout session examples seemed a bit outdated in terms of communication methods and approaches, not completely applicable in terms of industry, cultural environment, job classification, and corporate vs non-corporate environment.
Michael did a great job. He provided many pearls that I believe will help me become a better leader and coach. I would highly recommend his class to any new manager.
The instructor was a great and brought a creative Edge to the class
It was great experience and a lot of good information! Highly recommended!Elizabeth the coach was excellent!
Cant say enough good things about our instructor.Elizabeth was a fantastic coach and trainer.If i do get the chance for more training of any kind.I would want to find out where she is teaching it, an go there.
Very good learned a lot and the structure of the seminar made it so I was engaged
Very informative, didn't have an issue with paying attention. Kept it interesting and gave examples
Very well presented, Alvin provided a wonderful experience.
Course topics and discussions were appropriate for entry level managers... just what we all needed!
For my use, this course was very helpful. However, I attended with other supervisors from my company who I do not feel this course actually applied to. This was not clear when reading the description of the course. For example, I work in an administrative management position. My colleagues work in a production facility supervisor position.
Presenter was well-versed with materials and told relevant stories that kept the audience engage.
She has a strong HR background that helps us better understand how to handle employee relations issues.
Angela our leader was great! She used great tools and did a thorough job instructing us.
The instructor was the best that I had. I have been to a lot of training but she was the best. Monica was and is a great instructor. Terrance Graves
The training was organized in a way that any manager from any industry could benefit from it. Also, I think it would be a great review for long time managers who have never been trained.
This course was very interactive and full of information for new supervisors.
I loved it! It was very informative and never boring.
A bit cold - AC some times and occasionally interesting noise from the building were heard
The instructor was lively and kept the sessions interesting. She was focused and stayed on track.
It was a positive and informative course that will help me in my role.
The class size was small which allowed all attendees to share real life situations and obtain valuable feedback.
Bob was great! He gave us personal stories that really helped us put the information into context.
Instructor was great, informative, and engaging. Would love to take another class with him. Material was relevant and useful and I am excited to take these techniques back to the office.
I was pleasantly surprised that each day was very well taught. This had a lot to do with the facilitator Robert.
The small size of the class allowed for effective collaboration and discussion. It also allotted time for personalization and relevant problem solving.
real life examples I could relate to my professional life
I felt this class was extremely beneficial. Our instructor, Michael, did an excellent job of bringing the book to us. Instead of reading straight from the text, he had numerous charts and illustrations to bring the information into a visual perspective. This class may have been good without Michael, however, his care, ability to connect and experience made it great.
Michael explained the course in a very practical and basic way.
Great approach on the different subject with clear and simple exemple
It was excellent a lot of info.
It was helpful a lot
Instructor Michael was thorough and professional. Excellent job of maintaining the attentiveness of the classroom.
The instructor presented in a very engaging way.
The Management Skills for New Supervisors course was fantastic! Our instructor, Bob, was phenomenal. His knowledge, expertise, and genuine passion for helping people grow as leaders in their organizations was evident throughout every session. The hands-on and discussion-based instructional format worked well for a variety of learning styles. I felt at ease, and I think our whole group bonded and learned as much from one another as we did from the course materials. We walked away with actionable knowledge and skills, ready to apply them in our daily lives as managers. I couldn't be more pleased with the learning experience this course delivered. Thanks so much!
Very engaging presenter who with his many valuable personal experiences that were shared greatly enhanced the learning process.
Abdullah Abdulkarim A.
The course was an enriching and welcome tune-up and provided tips and tricks that I think will be of immediate benefit to my team and organization.
It covered a lot of material I found helpful.
good course and the simulated participation helped with reinforcing the subject being covered. liked the examples Elizabeth provided. She's well spoken with good ideas and feedback to the class.
Too much time spent on performance management, just some overview comment here would do. Each workplace has its own system and a very specific set of rules that govern how their system is to work.
Instructor was well qualified and explained topics in a relateable manner.
Very informative and interactive.
Mike was very enthusiastic and engaging. My only suggestion is that the book doesn't track that well with all the course material.
I enjoyed all of the interaction individually, with the instructor and in groups. This kept the material flowing and offered an in depth way of learning.
Material covered was great. Elizabeth was a great instructor.
Great examples and presented in a learning way.
I learned a lot. I'm able to come back with more knowledge of managing myself and others.
I really enjoyed Robin's style and her ability to come up with scenarios seemingly off the top of her head. I never felt bored and learned quite a bit that I believe I can use in my day to day. Thank you!
The class was very energetic and very detailed. I don't recall ever being bored the entire time there. Alvin made the class interesting. Never a dull moment. This information obtained in this class will help assist me for years to come.
Instructor very knowledgeable and teaching style engaging.
I feel the course provided useful and practical information. Not all will apply universally and the instructor was good about saying so.
This class was informative and gave great practice by using many role playing activities.
Instructor engages her audience and creates a really pleasant class environment, she is knowledgable and very approachable.
I really enjoyed this class. Being that Ive been in management for 10+yrs and the information gained here will defiantly help me become a more effective manager.
Very structured and process oriented course that'll help in almost all scenarios.
I enjoyed the interactive style of this seminar. The instructor was very engaging, which led a high level of participation and contribution over the course of the entire three days. Although I feel like the class was geared more toward supervising those in the office environment, I feel like I gained enough from this class to help me in my day to day functions.
This training will help me significantly in my career as a manager. The instructor was great and really understood the real life scenerios and offer valuable feedback on various situations.
It was such a wonderful overview of the various challenges and responsibilities of management. And Susan was wonderful. A ray of sunshine!
Great content, fantastic exercises to support learning, and a wonderfully helpful and knowledgeable instructor! The only area for improvement would be the generation video-- it's dated (already behind with a copyright of 2010), the script was contrived, and the different generations were presented in an overall negative fashion. If everything about the course was A+, the video would be a D-.
Susan was a fantastic instructor. She clearly has both expertise and passion for management instruction.
Instructor was great, thorough, and responsive. The course provided a number of helpful tips.
The training was very informative, and well taught. The only issue I encountered was the setting was very different than what I experience in that this was a selling atmosphere topic. Communication methods we used are rarely handled through email. also ethnocentrism tripped me up (?) I understand the meaning
Instructor was very engaging and informative.
this course opened my eyes to a lot of things
The class was fully involved and very informative. Highly recommended for anyone starting out in a supervisory position.
Ryker was engaging and very knowledgeable.
The online class layout was very easy to follow as well as the instructors
The course was quiet engaging, it did not seem like 3 hours had passed.Full of useful insight and information, I was very pleased.
The instructor was amazing and I could relate to her easily
The course was great and so was Elizabeth!
This seminar was great in that the topics were interesting and relevant. The instructor was great as she explained everything and added personal stories that helped us to put things in perspective.
This class was great for new managers and supervisors.
I really enjoyed this training seminar. The instructor, Sue, was fantastic!
Sue was very inclusive and welcoming. Very apparent she was personally experienced in what she was teaching.
I was notified of pre-seminar activities, yet I did not receive any information on this, and nothing was mentioned in the seminar itself.I feel a few items were left out which should have been more formally discussed such as conducting a staff meeting, holding one on one update meetings, seeking feedback from reports, the importance of connecting personally with reports, more in depth in dealing with problem employees and conflict resolution, and more in depth on interviewing theory.I really liked the discussion on generations in the workplace, and the legal/HR aspects we discussed.Susan did a really nice job.
The course was well organized and covered every area I could envision in my role as manager.
This class gave me a set of tools and an overall framework that I will be able to use as a new supervisor. I was nervous about management before this course, but I feel a lot more confident now that I will be able to learn and improve my management skills.
The instructor was extremely knowledgeable of the subject matter with many years of experience in the field. Came off very open and honest creating a very welcome atmosphere for learning and growth.
Desiree real life experience's made her and the seminar more credible.
I was extremely pleased with how Desiree provided the information.. She was able to share with the group her personal experiences that were good and bad. What worked and what didn't work. Being for such a long time just a regular employee, this training gave me the skills and understanding on how to transition to a supervisor.
they are well prepared and very nice people. I have no problem to study and learn my subject. And contents that I learn during the class, it is awesome and 2 thumbs up !!!! thank you for all
This was my first seminar like this and I was extremely pleased. I walked in not really knowing what to expect. I gained a ton of knowledge and skill that I will continue to use throughout my career.
I thought the training was greatIt some instances it may be best to separate corporate managers vs. production/line managers, as some of the situations and problems are a bit different
The training was very educating and well worth the time. In the future I will take another AMA course and recommend to my co-workers.
The training was very informative. The interaction/listening balance was excellent. I believe I will sign-up for more training in the near future.
Really helpful, and covered situations that I deal with on a day to day basis
Love the group participation
The training was very engaging and well structured.I did not like the fact that the hotel charged $30/day for WiFi access and $37/day for parking. I felt that should have been included as part of the course cost. As should catered lunch or snacks, most other training classes include these.
I found the instructor to be very engaging. I took a lot away from the class that I feel will be beneficial once put into practice.
Excellent teacher - will be taking future classes
I thought the class was well organized and offered alternative views on relevant material. Lacked a steady pace at times and slightly overpriced.
Monica was very enthusiastic and used many great interactive activities to help us learn about important management skills.However, considering the cost of the seminar, I believe that we should have been provided with some food for morning tea, lunch and afternoon tea.
The teacher was awesome. She really help us to understand that the position we are in is to help the teammate, coach them, and care about them.
the material was presented in a very engaging way, very pro-active. It made us think, analyze, create and learn. The instructor's sense of humor along with her knowledge and expertise made this the best seminar I have ever participated in. I would love to take another class with her. This class gave me the foundation to become a very good supervisor.
Very good training. Some information that you see everyday put just never think of in the way it is shown in the class. Lots of good knowledge from the book as well as extras Monica threw in. Especially enjoyed the piece on generational differences She kept the class exciting and interesting as well would definately recommend this as well as any other class she puts on.
The instructor Monica was very interactive and engaging with her instruction, I learned allot and had allot of opportunity to Network. The location chosen was my only complaint as the traffic in Dallas during the times of this class were horrible and I had to pay additional for parking- It would be nice if it were right outside of Dallas next time.
The content of the class was great. Very interesting and common sense but good queues to start, change, or stop certain habits. The interaction between others was great and good exposure to other experiences from other industries.One challenge I had was that one of my clients also attended the course. It was a surprise and random occurrence that we both would be in the same course but it happened. Luckily nothing was said to negatively impact our relationship but it could lead to undesired consequences in future classes. Not sure if there is a way to prevent that situation.
The instructor was amazing. She handled the class well and kept everyone engaged. I learned so much from this seminar and can immediately see how this will improve my management skills when I return to work.
Great course! The instructor presented the material in a way that was fun and memorable. He catered to different learning styles instead of reading off of a powerpoint presentation. The instructor also broke up the sessions by having group activities which was very helpful.
I learned so many helpful tools: coaching/counseling, DISC, interviewing, etc.
Thomas is an energetic and knowledgeable individual. Very engaging and easy to listen to.
I thought that the training was facilitated great. The old T.V.'s did not make it feel like a State of the art facility as advertised.
Thomas was a terrific instructor. He effectively taught all of the material while making the training interesting and engaging.
Location was well planned out and easy to navigate. Support materials, books were readily available. Bathrooms, coffee, water all located in convenient areas.
Good material and interaction from the class
The material covered seemed to be put together by an organization who has an 'Idea' of what management is, but I walked away from it not convinced that they ever put these ideas into practice outside of the consulting world. I would have preferred some further understanding to how I can apply the 'Idea' to my own organization. Exercises were timed and we moved on if completed or not. Challenging questions to the 'Idea' was not welcomed and shot down. With this AMA course and the course I took previously I felt like I was dealing with used car salesmen, because other courses AMA provided were brought into the discussion way too often. For example, if someone talked about an area that they struggle with in time management, a great course that AMA offers on time management was then recommended. Also just like the previous course I took (Transitioning from team member to Supervisor) the instructor sold themselves way too much. I did not come there to learn about their singing career, radio shows, books published or your YouTube channels... (all of which told me nothing about direct reports and who they managed) I came to learn about management skills, and I wish they would have talked more about their own MANAGEMENT EXPERIENCE and not just their teaching and consulting experience. I've taken classes with MRA and there is a huge difference in the level of expertise in the instructors. I found that the written material was difficult to read and the instruction was unclear. I o
The training was comprehensive and offed several useful tools and technique to aid in becoming a more effective manager.
David was good at keeping the class engaged for the entire 3 days. I learned a lot from the course. I have already begun implementing what I learned at work and amazingly it is helping with communication with people outside of my job.
He taught us many tools that I will be able to take back and use in my career.
Great class with a very good learning environment.
The course covered all the issues I was interested in. David Melvin was an excellent facilitator and teacher
Great course and really good group of professionals who shared wonderful life experiences
Mike was an engaging teacher who kept the class moving and interactive for 3 whole days. Broke down topics into relatable chunks to remember mixed with real world anecdotes and hands-on experience. It was well worth my time. Class size of 15 was ideal to facilitate team build and discussion. Wise to mix our tables once during the sessions, so that by the end all 15 people were engaged and comfortable interacting.Well done!
Bob was a great instructor. Very well spoken and kept everyone engaged. I would definitely recommend this course to others and would even attend future courses. Thank you!
The instructor was OUTSTANDING
I really enjoyed the class. It was very informative and the instructor kept it interesting and kept everyone involved. I have only been a supervisor here for one month and the information from the class will help me everyday.Thank you.
Michael was exceptional with his presentation. He kept us engaged and active in conversation which encouraged others to talk about their experiences as manager/supervisor.
Michael did an excellent job in keeping the class informative and engaged. Definitely came out of the class with some new knowledge. I would recommend this class for any new or existing supervisors/managers.
Mike was captivating and very knowledgable. A great mentor. I highly recommend AMA. It gave me a lot of tools and inter-personal skills, as well as porformance expectations.
The online training course was very insightful and the training materials very informative. I was vey impressed with the instructor and how knowledgeable and patient he was during my course. I would recommend the AMA courses to be a standard for all industries.
I thought the information we covered was helpful, and I really gained some valuable skills and knowledge from the course. I am actually using some of those skills already! I enjoyed going over the case studies that we were asked to submit - I thought those were really helpful real-world situations to which we could apply our new knowledge. Dianne was a great instructor - she was able to let us explore topics, but also made sure we stayed on schedule. It was really interesting to see how the different skills might be applied in different industries and types of work environments. One thing that surprised me was the amount of time we spent going over EEO, FMLA & legal requirements. While those are absolutely critical, I think those would be better in a different course because they aren't technically skills. I would have preferred to spend more time on the management skills themselves and perhaps adding some.
Dianne's teaching style is what made this course. She kept things moving and interesting. Her ability to combine team interaction, self-assessment, Power Point presentation materials and group discussion formed an excellent vehicle with which to convey the course content.The AMA handbook associated with the session was comprehensive and easy to follow. There were many useful take-aways from the course which I plan to apply in my every day career as a law office administrator. I highly recommend the course for continued professional development.
I learned a lot of new information that will help me improve my leadersghip style.