Course would have been better if there was more engagement and training on communicating across generations. Not many exercises demonstrating how this was done nor were there videos. We did one example and it wasn't very helpful in my opinion. Instructor appeared to jump around a lot.In the future, consider sending out the booklets before the training and using the in-class time actually putting what was read/in the booklets into practice so we have true tools to use. Everything in the booklet, we could have found online.