The training was very enjoyable for all comfort levels.
Laura was great! Professional, clear, and engaging.I would have liked to practice our techniques with hands-on exercises, such as role-playing, as it would have helped solidify what we learned during class.
The instructor was great and kept the student interactive. Recommend others to that this class and other that was taught by Laura
This is probably the best training class I have attended. The instructor kept the material interesting, and adapted it to everyone's needs. She was responsive to questions and clearly explained everything. It was evident that she really wanted all attending to get a lot of value out of the training.
Laura was the best trainer I've ever had. She is very knowledgable, experienced and knows how to present the course and engage people so they actually learn and apply it in their lives. I got a lot of value out of this course for my personal and professional life.
Laura is very enthusiastic and keeps the class on pace.
This is one of the most engaging and useful courses that I have attended. The course was full of relevant, stimulating and thought-provoking content. Laura Katenâ€™s energetic and inter-active style kept the class engrossed, while learning new techniques and skills to prepare for the existing and ever changing corporate culture, that we find ourselves within today. This course was noteworthy and applicable for both emerging and experienced professionals. I am highly recommending this course to co-workers and those within my personal network. Thank you.
The interaction and sharing of experiences with others in the class really aided my learning.
Great presenter and great tech support. Pina and Stewart worked very well together and kept us engaged through the entire class.
Great course! I learned important points in how to communicate with coworkers.
The facility was very nice. The staff was extremely accommodating and professional. I believe I received genuine a "hello, and Have a nice day" from every staff member.
The class was better than I expected it to be because it was interactive, interesting, relevant. We stayed on point and all of the lessons were comprehensible and worthwhile.
I was incredibly surprised by the course. I felt the provider AMA really created a great innovative learning portal. The arrangement really encouraged participation and interaction, which improved my knowledge intake significantly.
Excellent material, delivery, support. I learned much more than what I had anticipated. Great investment of my time.
Very productive. kept everyone engaged
I think the course was especially valuable because the class was small enough to allow for a lot of interaction. Everyone had at least one major take-away, some of which we got from our fellow students.
This was a good class. It allowed me to be more understanding of how people view me and I how my style may conflict with theirs.
Great class, great instructor. Learned so many strategies and styles to help adapt to each scenario.
Pam shared a wealth of knowledge from her own experiences as well as how we can apply the lessons from the book to our own situations at work.
Great course & instructor
very insightful on ourselves
The course was good overall. That said, I would have hoped we would have gotten into more detail regarding some more challenging corporate issues relating to my job.
Great enthusiastic, insightful instructor with ability to connect with class
the course provides a good foundation on communication styles and a way to create your baseline framework on how to manage your communication
Tracy was most enthusiastic and had all of us engaged in the entire process. I learned different approaches to a hive my goals.
I thought the class got off topic a lot (not due to instructor, but due to student discussion). I understand the instructor did not want shut off discussion because I'm sure that really shuts people down and makes them less likely to talk again, but my particular class would make comments that were not particularly relevant to the course objective often. The instructor was a little bit better at redirecting the class when appropriate the second day, but the first morning was a bad start for me with a lot of discussion going on that was not directly related to the class objective. I would suggest that future classes are given more ground rules at the start of class on talking off scope and how to address that; or the instructor just redirects more often.
The faculty was very knowledgeable of the subject matter. They listened to the students and answered questions accordingly as well as gave excellent feedback.
John R. S.
Barbara is the best speaker that I have ever heard, very thorough, clearly spoken, good pace and highly effective. I felt like an onion that was being peeled apart with new revelations about myself. I had a 2 day self inventory and was provided with skills to work on. Lots of Homework.
Class covered all the material and was very interactive. So, it provided a chance not only to learn from the instructor but from the scenarios of others.
Deb and Pina did a great job!
I was very pleasantly surprised how smoothly everything ran
Deb was excellent instructor and really showed me that I just might be able to speak with diplomacy, tact, and credibility :)
Would like to have more interactive role playing exercises
Very engaging. Moved at a good pace.
I really enjoyed this training seminar, it was very insightful and really helped me reflect on my own skills.
The fourth Module was the best! Information was more valuable and the activities seemed to be more beneficial.
The class was awesome and engaging the whole time
Scott was great and the workshop was very helpful.
Instructor knew her material, presented it well, and gave a lot of real world examples. She also provided advice.
It was very interesting subject, the instructor has covered and delivered the topics effectivelyb.
Well organized with useful information presented.
Training was well structured, presented and effective. I walked away with some new ideas and ways that will reduce conflict and create more positive and efficient communication.
Great class a lot of perspective
Enjoyed the class feedback from other students and teacher was really valuable
Meeting was moved along at a nice pace, i felt comfortable when speaking up. I learned keys ideas i can practice right away
i recommend the class for advancement in any workplace. The subject matter was easy to learn.
Great content and classroom interaction. Professor extremely knowledgeable and well qualified on the subject matter.
Brent was a great instructor and made the class an enjoyable and worthwhile experience.
Well prepared, organized and delivered in a simple and clear way. Useful information, applicable to the real world. Good tips.
When requested to write something down, give time to do just that before moving on. When asked to read silently from the book, do not speak while the class is doing so.This class should be stretched out to 3 days and more one-on-one could be had to get more assistance in applying the techniques.
Deborah did a awesome Job keeping the class Fun.
The trainer kept my interest and made the class challenging. Great experience!!!
Paul J A.
Course material is good.Had good discussion
Excellent information that will not only benefit my work life, but also my personal life!
It's a lot of information to cover in 2 days. We got side-tracked frequently with side conversations and relating personal stories, but that was actually a good thing. I will need to read through the course materials to see what we missed.
Material and resources provided were excellent. I learned much regarding personality traits both in understanding how I operate as well as engaging others in a specific way depending on their character traits. We discussed issues using personal experiences as well as role playing to find solutions to case studies which were very much enjoyable and improved my interactions with my fellow classmates. John, who was not the instructor of the class was also very helpful in helping me understand the Copley area. He provided us with menus and popular places he goes to eat at. He has a very open and welcoming personality.
Kate has a natural and inviting way of drawing out and encouraging others to think in a new light. I loved her quotes, humor, and her openess. She was refreshing and natural; brought others to ease and made the envirement comfortable.
I enjoyed the training and listening to situations others had to deal with at there organizations. I just wish we had more examples/tips and followed the book more. I feel like I will need to go back and read the book.
The course was very informative and helpful. I felt there were a few too many tangents not applicable to the topic and with limited time for class instruction, those could be minimized.
Dianne is a good leader. We had a good group that participated fully, which made the seminar far more productive than others I've attended.
instructor did good job covering information.
Overall, great. Jim was knowledgeable and engaging. The main reason I didn't rate it as a 5 was that the first day had a bit of a slower pace and seemed to have too much time allowing attendees to "vent" and some went on and on. I was there to learn and not complain and found it more effective to wait until we had information to specifically apply to our own issues before asking questions.
I think adding one more day for a total of 3 days would make the program better.
Diane did an amazing job with leading discussions, and keeping the group on topic and on task. I also really appreciated her inclusion of gender and other minority biases in relationship to the material. I would recommend considering a change in the order the material is presented. My personal learning style prefers that I learn the tools first, and then apply it to situations/my communication styles. I believe most participants in our class felt like the last module- which was the only one that actually focused on tact, credibility and diplomacy- was rushed. Learning this first will ensure that the material is taught and the participants have two days to practice, apply, and comprehend it.
Scott made me feel comfortable to speak and participate. I learned a lot and would be willing to take his class again.
Great instructor, presented the material well.
Scott is great! He made everyone feel comfortable and yet provided the group with valuable tools in communication.
The course was organized well. It addressed pertinent issues with communication in the workplace. The group activities were also very helpful.
The class was very insightful.
Great learning experience for me.
Techniques and participation were very effective
Alot of good information is shared in this class.
Great presentation, easily understandable, practical and absorbing. I learned a lot about myself and how my behavior can affect others, so glad I took this course.
The instructor was fantastic!.
I found the course very informative , and humbling . The course forces you to look inwardly and if your serious about your career this can be a little tuff . The information was presented very well in a manner that was easy to follow . I would incourage others to take the course if they seek self improvement.
The topics of the course were not looked at in a level of depth I expected and some of the information seemed a bit outdated and is not related to modern situation in the office and work world. The given examples and videos of communication situations were so common sense, that it actually was not educative at all - entertaining though. I missed actual statistical information from recent studies in order to get a better idea of where communication problems are actually causing the most problems. All over all the course was not very educative and should be offered only to an audicance with lower degree of education.
Whether you're looking for a refresher or looking to gain new skills, this class will appeal. Communication makes the world go 'round, so why not invest in helping hone your effectiveness in communicating?
I appreciated the personalized tips that Sandra provided me and the program content and structure was helpful and enjoyable.
Class was very enlighten, lots of good tips.
I was very pleased to see that this class being virtual that it was interactive.
I do feel like there was a lot of good points and lot of areas that I will be able to improve on
The mediator of the meeting was very knowledgeable and encouraged participation from everyone.
Sometimes these seminars could be long, boring and drawn out, however Dianne was the complete opposite, The material was presented in a way kept the class engaged the 2 days went by fast and was interesting. I highly recommend this instructor.
Instructor was very good, content was relevant
Fantastic instructor who was patient, professional, gave excellent examples and was great.
The concepts and ideas presented in the course are eye-opening in the sense that you think "of course! That makes sense!" but you would never arrive at that aha conclusion without the course.
Good teaching methods!
Very helpful for addressing my communication issues. Very interactive. The course leader is extremely knowledgeable and experienced.
Excellent instructor, very qualified
Very easy to follow.
information was not new...but good to be reminded of best practices in communication
Great instructor and facilitator. Clear and concise, to the point and on time
Very knowledgeable presenters.
Learned a lot of useful and PRACTICAL information. I would have liked a bit more emphasis to be placed on the additional resources so that we can continue to grow our skills after the seminar is over.
The course really targeted professionals. The breakout sessions and activities were great and kept everyone engaged. the course was extremely helpful in terms of improving my overall "image" and communication skills. Thank you
I was engaged the entire time. The afternoon flew by. Loved the real life practical scenarios.
It was very interactive and interesting. I really liked the fact that everything was a "what's your opinion" or "what do you think about this" with the group chats and group breakout sessions.
Thank you, great class
enjoyed this class
My instructor Diana added more knowlege and value to the class on top of the established course content. I wished there was 1 additional day to allow for more instructor and group discussions.
Great course, great presentation, Laura was amazing
I learned who and what type of personality I am and how I should handle people with different personalities than mine
Dianne is a seasoned business professional and excellent instructor. As a result, she was the perfect person to deliver this course. She covered all the course content in a timely and effective manner, and was able to cover related topics and models to address specific issues for students. The class size (10) also worked very well to enhance participation by everyone. This course was the best I've taken with AMA and the instructor was key to this experience.
I thought the class and Dianne were fantastic!
Class was very exciting. The instructor got us all engaged in activities. We played roles like we were in real world situations and discussed it class.
Diane is a fantastic presenter. I really enjoyed her presentation style. She is fantastic. She didn't go too fast or slow. Best class I've taken at AMA.
Loved the group setting, topic area and the way Dianne was able to translate the content into real world scenerios
Generally, I have a very dull and less-than-excited perception of such courses, but I found this one to be very, very instructive and worthwhile. The information covered was pertinent and the exercises were short and effective, as opposed to never-ending fluff and filler. The occasional examples covered by the instructor, Diana, helped personalize the points to make them more notable. Speaking of Diana, well, it's one thing to have a good course itinerary, but a whole different thing to have someone with her expertise and qualifications to package and deliver the goods as needed. The discussions were casual and she was remarkable.
Scott did a great job of taking time to address our individual needs while addressing the class as a whole. Activities and videos kept things interesting.
I am not sure the curriculum of the course is in line with the subject. Although I did find some of the information helpful, I thought the course was different than what I had thought it was going to be
Interesting training. Instructor was very skilled but could not hide personal preferences towards participants. Equipment of the classroom outdated.
Diane was very knowledgeable and kept the class fun. I would enjoy going to another class she teaches at some point.
I was very excited to attend this training, as my co-workers have attended the course and really liked it. I understand exactly what they were speaking of. The instructor was awesome, bring a lot of her personal experiences as well.
This course was brilliantly designed an executed. I found my two days to be highly impactful. The tools presented seem flexible and easy to use and become habituated to,
challenging and interesting class
Outstanding instructor. Very qualified for teaching this seminar. This is a big topic. At the end, the information was quickly reviewed and left too little time for summary. I felt the need to spend a lot more time on this subject. I wanted to continue in the beginning content and delay but go through the end content in a lot more detail. I think this course needs at least 3 days or split the curriculum into multiple seminars. Maybe make a subject content seminar, then a secondary challenge or role play seminar to make sure specific issues attendees are bringing are being addressed. Example: I have specific work related circumstance I wanted to break down and make an action plan to address as a result of taking this seminar. I left with some great and life changing principals, but I left the seminar feeling intimidated and nervous about actually applying them to my challenge at work. I think it would be very valuable to include as part of this seminar a situation sharing session with role play using principals learned, until the participant provides feedback that they are comfortable to face their challenge in mind.
Jacqueline was an excellent instructor. This course exceeded my expectations.
The instructor was very knowledgeable and kept our attention the entire class time.
I really enjoyed my class and my instructor Rob Rheich.
Enthusiastic and knowledgeable instructor. Class participants were all open and honest, which made for a great exchange of ideas.
It was a good training course, it was more geared towards "leaders, managers, supervisors" being in the customer service field, I found only about 1/2 of the information useful
Instructor did a great job of consistently tying the class discussions and questions to diplomacy, tact and credibility. He created a very open and comfortable environment, and maintained perfect pace.
The instructor was knowledgeable and personable. He provided some excellent strategies for communicating in problem situations.
Facility and course were outstanding
I learned a number of simple yet hard to practice components of communication from this course and I really enjoyed the methods of interaction used during the training sessions. I have already recommended it to
Ron is a dynamic facilitator. He is professional,engaging, insightful, and obviously a subject matter expert in the arena of communication and leadership. I have been to similar type trainings, but always left feeling like I did not gain a solid strategy on how to approach my challenges. Not this time, I know exactly what I need to do to overcome those few problematic areas.
Learned a lot. Stewart was great
Stewart and Mike were a great team. Much of the material learned will be put to use to help me move forward within my organization.
First day was slow, second day I had an Ah Hah moment. I really realized how good the instructor is. He performance was great.
Great course !! You will learn how to communicate diplomatically with senior management, peers and your subordinates.
The teacher sounded like he was eating and drinking at times and we could hear a phone ringing and birds chirping in the background at times while we were in group chats or waiting for people to respond to questions. Also the teacher would ask people's opinions and responses and often he would just say "hmmm, yup". and nothing else.
Excellent class - gave me lots to think about and to apply to my everyday work and home life.
Good topic and great slides and activities. I feel like I actually learned something.
good tools to use in future communications
Enjoyed the interactive activities and the calling on to provide feedback.
Interesting topics presented at a good pace.
The instructor was very engaging and provided many real life examples which help to reinforce the materials being shared. The room was very cramped which made it difficult for us to maneuver around the room and the instructor made the best they could of the situation.
Ron was a great teacher and was open to answering any questions about the material. Thanks for all your help Ron!
The seminar was very good helping me to improve my communication and how to deal with others in tack manner. I think this seminar should have more than 2 days to be more effective.
Tracy is a great instructor, very energetic and does great job of keeping people engaged.
Tracy is a really great experienced empathetic teacher. Very knowledgeable.
She is a very caring thoughtful presenter and is very thought provoking. Thank you Chuck Petras
I'm a very shy person, this meeting help me a lot to come out of that shell
Very engaging, relatable to real world, interactive
It was great
Presenter and resources was great.
Excellent seminar from AMA. I am a High School Principal and I found this seminar to be very valuable in dealing with the many different people that we come in contact with on a daily basis. I plan on taking the information I gained and applying it in my career and in my personal life.
Instructor was great, very engaging.
Yvonne did a wonderful job at keeping me engaged and applying techniques to my specific communication problems.
This training organized what I knew in a simpler format.
Overall good. Some points needed more explaining. Too many exercises to do them all well.
Yvonne was great. She kept us engaged and enthusiastic. I was eager to participate as a result.
Excellent class and instructor
I absolutely loved this class...I just wish we had spent some more time on stressors and techniques on how to reduce stress responses.
Overall the course was good. Diana is an excellent candidate for leading this material. The conference room was in my opinion too crammed for this type of interactive course. I think the room should be shaped in such a way where all the tables can be setup in the front of the room.
Carole used real industry and market information to paint an accurate picture of how to address situations.
We had one very awkward and unstable person in class. I felt sorry for Diana but she could have done a better job of controlling her by moving on with discussions. Not sure I needed to hear about her drug use, suicide attemp, abusive step-father, her boyfriends alcoholic mother, and just awakard statements. Very unfortunate because it affected the class. This morning i was detached because of her 2 crying outbursts. Just really odd.
Excellent instructor. The first days material was pretty basic and not too helpful. The second day was very good. I think a 3rd day expanding on what we found out on day 2 would have been helpful.
Laura was phenomenal. The class exceeded my expectations. I received multiple tips, general rules, and "templates" that I can use right away. Thank you!
The class was very intense and engaging. Laura, the instructor was in extreme knowledgeable and effective in the theme. The second day the class room was a little too chilly which was a little distracting. A few students had to wear their coats to keep themselves warm.
Laura was an incredible instructor with real life examples as well as an ability to jump into role playing with us on specific problems we were having in our own jobs. She always had the answer to our problem and was able to work through it with us until we had an understanding ourselves
Laura is an excellent instructor - always engaging the students - keeping the subject matter fun.
The instructor was a powerhouse - engaging, fast paced and all relevant to the day to day challenges of communication.
Laura is an extremely effective instructor.You can see the clarity of her leadership. Which came from the respect, thoughtfulness & encouragement she applied in her class, in order for us to obtain the knowledge of diplomacy and tact that we need to apply in the workforce.
Very professionally led and conducted. Course met its targeted goal.
I really liked material covered and the dialogue between members. I think sometimes we got off on side bar conversations that took the discussion away from communication, but otherwise the training was very engaging & I enjoyed it.
Sandra was engaging and kept the interest of the class. She involved the class in discussions. She has a wealth of knowledge about the subject and many other related subjects as well.
Very engaging and professional
Slow pace lead to a rush at the end, and we didn't finish all the material.
Excellent facilitation. Very engaging. I would recommend cutting down on the amount of paper handouts.
I would have preferred a higher level course that was more manager-focused
Paul was a great instructor. Lee was a great technician.
The instructor was fantastic