I thought Elaine, the instructor, was well versed and presented real life examples. She was real and didn't give text book answers. She would be an instructor that I would want to take another class with.
The content was spot on, very useful in everyday life. I enjoyed the breakout groups, however I am not a fan of role playing, but how else do you learn in a group environment. I did appreciate not being forced to be involved in the role play in the large environment.