Leading Virtual Teams

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success.

Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.

• Cultivate your virtual leadership presence
• Strengthen team networks for improved performance
• Create trust and engagement in a virtual environment
• Select the appropriate technology for specific types of tasks
• Take decisive action to manage conflict
• Leverage generational, cultural and geographical differences to create positive team impact
• Build a solid foundation to coach and provide feedback virtually
• Plan and facilitate a successful virtual meeting

• Identifying challenges in leading virtually
• Increasing awareness of your personality style and its impact on virtual leadership
• Assessing the strengths and improvement areas of your team members
• Recognizing the unique differences between building virtual, remote and co-located teams
• Creating and sustaining trust in a virtual team
• Recognizing levels of engagement and increasing them
• Understanding how different technologies support virtual work
• Appreciating generational differences in the way people operate
• Assessing team member communication in the absence of visual cues
• Managing conflict among team members
• Defining fundamental cultural differences in communicating
• Explaining the components of the AMA Coaching Module
• Evaluating how you conduct all phases of leading your virtual meetings against best practices

Learning Objectives

• Define the Role of a Virtual Leader
• Recognize What Aspects to Look for When Building a Virtual Team
• Examine Aspects of Successful Virtual Communication
• Practice How to Support Virtual Team Members Through Coaching
• Consider Virtual Meeting Facilitation Best Practices

Defining Your Role as a Virtual Leader

• Recognize Challenges in Leading Virtually
• Identify Virtual Leadership Competencies
• Increase Awareness of Your Personality Style and Its Impact on Virtual Leadership
• Assess Strengths and Weaknesses of the Team Members You Work with in the Virtual Environment

Building a Solid Team

• Recognize the Differences Between the Stages of Building Virtual and Co-located Teams
• Create and Sustain Trust among Members of a Virtual Team
• Strengthen Team Networks for Improved Performance
• Distinguish Levels of Engagement
• Increase Engagement in a Virtual Team

Leading Virtual Communication

• Recognize How Different Technologies Support Virtual Work
• Appreciate Generational Differences in the Way People Operate Virtually
• Assess Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expressions)
• Manage Conflict Among Team Members
• Define Fundamental Culture Differences in Communicating

Developing Team Member Skills Through Coaching

• Explain the Components of the AMA Coaching Model
• Effectively Use Tools and Techniques to Coach Team Members in a Virtual Environment

Facilitating Virtual Meetings

• Evaluate Your Meetings Against Best Practices and Identify Ways to Improve Them
• Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

Download Extended Seminar Outline PDF

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs

12 Power Skills [PS]

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Business Management & Organization