Communicating with Confidence

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

• Optimize communication skills you already have
• Get strategies to better assimilate verbal information
• Effectively interpret shared knowledge
• Improve work relationships and reduce misunderstandings
• Communicate clearly and appropriately—and with greater confidence
• Choose the right words even in difficult circumstances
• Expand your influence and be recognized for your skills

• Understanding the skills you already possess
• Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

• Defining the competencies of effective listening
• Identifying the different components of the information you’re hearing
• How to take a more active role when listening
• Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

• Discerning, analyzing and evaluating
• Visual aspects of verbal communication
• Relating information productively to your own experiences
• Creating mental cross-references between old and new information
• Framing statements and discussions

Roadmap for Clearer Communication

• Understanding effective body language and appropriate word choice
• Finding mutual connections or similarities to enhance communication
• Controlling emotions and establishing the right tone of voice
• Storytelling with imagery, passion and evocative language
• Creating a personal action plan

Effective Communication Begins with You: Getting the Confidence Advantage

• Use Self-Talk to Increase Your Confidence and Self-Esteem
• Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
• Evaluate and Improve Your Use of the 3 Vs
• Develop Openings That Promote Constructive Dialogue
• Use Can-Do Language to Enhance Others’ Willingness to Collaborate
• Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

• Actively Listen and Absorb What Others Are Saying
• Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
• Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
• Use the Appropriate Types of Questions to Move a Discussion Forward
• Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

• Describe the Four Different Communication Styles
• Recognize the Communication Style of Those with Whom You Are Speaking
• Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

• Identify the Anatomy of a Message
• Recognize Disguised or Distorted Responses
• Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

• Define the Purpose for Delivering Your Message in an Effective Way
• Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
• Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

• Use Self-Talk to Increase Your Confidence and Self-Esteem
• Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
• Evaluate and Improve Your Use of the 3 Vs
• Develop Openings That Promote Constructive Dialogue
• Use Can-Do Language to Enhance Others’ Willingness to Collaborate
• Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

• Actively Listen and Absorb What Others Are Saying
• Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
• Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
• Use the Appropriate Types of Questions to Move a Discussion Forward
• Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

• Describe the Four Different Communication Styles
• Recognize the Communication Style of Those with Whom You Are Speaking
• Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

• Identify the Anatomy of a Message
• Recognize Disguised or Distorted Responses
• Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

• Define the Purpose for Delivering Your Message in an Effective Way
• Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
• Practice Skills for Delivering Messages That Promote Clear and Productive Communication

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical - Communication & Marketing