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Management Skills for New Supervisors

Seminar #2248 Classroom
(Read reviews)

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

 

Change is the norm. You are responsible for your own productivity and that of your staff.  Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

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Schedule

  • [3] days
  • [3] days - $2,095 Non Members
  • [3] days - $1,895 AMA Members
  • [3] days - $1,623 GSA

Credits

18 PDU /1.8 CEU /21 CPE

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 1 scheduled sessions located nationwide starting between 11/3/2014 - 7/15/2015

Date Location Duration Attendees  
Feb 23, 2015 - Feb 25, 2015 Phoenix, AZ 3 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

What You Will Cover

Embracing Your New Role and Expectations
  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

Extended Seminar Outline

Who Should Attend

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

 
 

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Order just five or more copies of the same title of any AMACOM book and save 40% off the cover price. Decide which skills you want to improve in your staff in order to ensure your company will achieve its budget and strategic objectives—and then find the books that will inspire your company's success!

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Terms & Conditions

These offers are valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA pricing. Prices and schedules are subject to change without notice. Offers cannot be combined.

SEMINAR SAVINGS PASS – 3-Pack, 6-Pack, 12-Pack, & 24-Pack: This offer is applicable to all AMA U.S. Classroom and LXL Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Third party-delivered programs available through AMA and LXL Express Skills Series courses are excluded. Past purchases and other promotional offers are excluded. Attendance must be completed within six months for 3-Pack/12 months for 6-Pack, 12-Pack, & 24-Pack of purchase date. This is a call-in offer only.

ANNUAL PASS: Annual Pass purchasers may choose from all AMA U.S. Classroom and LXL Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Premium Annual Pass purchasers may choose from all AMA U.S. Classroom and LXL Live Online Seminars. Third party-delivered programs available through AMA and LXL Express Skills Series courses are excluded from both Annual Pass and Premium Annual Pass redemption. Past purchases and other promotional offers are excluded. Annual Pass and Premium Annual Pass fees are nonrefundable, regardless of attendance. Your pass will be activated on the start date of the first seminar you register for using the pass and will expire one year later. The pass may only be used by the person designated on the pass and may not be sold, transferred or assigned in any manner. All attendance must be completed by the pass expiration date. If left entirely unused, the pass will expire twelve months from the purchase date. Photo identification will be required when attending a seminar. This is a call-in offer only.

BRING A FRIEND: Past purchases and other promotional offers are excluded. Third party-delivered programs available through AMA and LXL Express Skills Series courses are excluded. This is a call-in offer only.

LAST MINUTE SEATING: Past purchases and other promotional offers are excluded. Third party-delivered programs available through AMA and LXL Express Skills Series courses are excluded. This is a call-in offer only.

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3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

 

 

Payment Options

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AMA provides two online payment options for your convenience:

Charge my credit card: You can bill the seminar to a corporate or personal credit card.

Invoice me: AMA will send a bill directly to you or your company. Please note that some companies may require a purchase order be completed before they process an invoice.

Please call us at 1-877-566-9441 should you have any questions regarding our payment options.

 

 

 

 

 

 

 

 

 

 

Faculty Info

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AMA Faculty-the AMA Advantage

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty-men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches-and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

 

 

 

 

 

 

 

 

 

 

Seminar Hours

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Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?

A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

Travel Accommodations

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Q: Can AMA help me make travel arrangements?

A: Preferred hotel rates for AMA participants are available at all center locations, click on the city you are interested in:

Atlanta
Chicago
New York
San Francisco
Washington, DC

For information about hotels near non-center locations, click on the "location" line highlighted in the registration section of each seminar description page or call 1-877-566-9441.

Q: Can AMA help me make hotel reservations?

A: Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit https://www.hertz.com/rentacar/index.jsp?bsc=t&targetPage=reservationOnHomepage.jsp for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent.


 

 

Cancellation Policy

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Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699.

 

 

Federal Government

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Q: Do federal government employees receive GSA pricing in seminars?
A:
Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

 

 

 

 

 

 

 

 

 

 

The Virtual Seminar Experience

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Preferred Member Pricing

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Choose the AMA Membership plan that’s right for you and take advantage of its many exclusive benefits including Preferred Member Pricing on all AMA Seminars–at least 10% savings.

Preferred Member Pricing makes it possible for you or your entire organization to benefit from AMA’s world-class training.