A Powerful Plan for Putting Emotional Intelligence to Work
Overview
Emotional intelligence is a prized quality and valuable asset in any
organization. Here's how to make it work for you.
Co-published with SHRM.
Emotional Intelligence (EI) is a strong indicator of individual, team,
and organizational success. But stocking up on emotionally intelligent
employees isn't enough: you need a concrete plan for putting this
valuable resource to work. The EQ Difference offers an array of
self-assessment tools and team-focused exercises that will help increase
and leverage emotional intelligence both in individuals and in groups.
It's filled with practical tips and suggestions for developing your own
""emotional quotient,"" as well as that of your peers, employees, and
even senior executives.
Featuring real workplace examples, Letters to Leaders, and excerpts from
actual performance reviews that show the positive impact of EI in a
variety of environments, The EQ Difference will help your organization
achieve greater productivity, higher morale, and better employee
retention -- all keys to stronger bottom line results.
About the Author
ADELE P. LYNN is the author of
The Emotional Intelligence Activity
Book. She is a popular speaker and consultant specializing in
emotional intelligence, ethics, and building trust in the workplace. She
lives in Belle Vernon, Pennsylvania.
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Table of Contents
"Introduction - Your Inner Bird Dog
Part 1 Emotions - The Fuel of Life
Chapter 1 The Connection Between Feelings, Behavior and Performance
Chapter 2 The Mystery of Human Behavior
Chapter 3 The Way We are Wired
Chapter 4 Emotions - What are They?
Chapter 5 Rewiring for Greater Performance and to Live our Intentions
Chapter 6 The Five Areas of Emotional Intelligence
Part 2 Training for the Self-Coach
Chapter 7 The Doorway to Emotional Intelligence
Chapter 8 Step 1 Observe
Chapter 9 Step 2 Interpret
Chapter 10 Step 3 Pause
Chapter 11 Step 4 Direct
Chapter 12 Step 5 Reflect
Chapter 13 Step 6 Celebrate
Chapter 14 Step 7 Repeat
Part 3- Five Areas of Emotional Intelligence At Work
Chapter 15 Self-Awareness and Control at Work
Chapter 16 Empathy at Work
Chapter 17 Social Expertness at Work
Chapter 18 Personal Influence at Work
Chapter 19 Mastery of Purpose and Vision at Work"
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