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Intro to Emotional Intelligence

Why should you care about Emotional Intelligence? For starters, the higher you rise in an organization, the more important your interpersonal skills become. In fact, in his ground-breaking book Emotional Intelligence, Daniel Goleman estimated that more than two-thirds of the competencies shown by peak performers are related to IE. Get acquainted with the basics of EI with material adapted from AMA’s seminar Successfully Managing People.


About the Author(s)

Shari Lifland is Editorial Communications Manager for American Management Association.  She is editor of the eNewsletters "Moving Ahead," "Management Update," and "Administrative Excellence," and manages content for the Members-only section of AMA's Website.