Karen Friedman
is a communication coach and speaker. She is president of Karen Friedman Enterprises (
www.karenfriedman.com). This article is based on her new book
Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listener (Praeger, 2010). She is also a contributing author to
Speaking of Success: World Class Experts Share Their Secrets. Friedman was formerly an award-winning television news reporter and a political candidate.