Managing Emotions in the Workplace®: Strategies for Success Seminar # 2540

Understand how stress in the workplace affects your job performance—and learn practical techniques for managing emotions!

As you face the pressures of doing more work with more stressful deadlines and workplace demands on personal time, you’re likely to find yourself in situations where it’s critical to control your emotions.

How You Will Benefit

• Understand the connection between emotions and stress in the workplace
  
• Improve your skills at managing emotions in the workplace and maximizing work relationships
  
• Become more effective at managing emotions in the workplace through assertiveness communication skills
  
• Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
  
• Learn how to balance the physical, mental and emotional aspects of life
  
• Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups
  

What You Will Cover

Understanding Stress in the Workplace

• Identify common causes of stress in the workplace from personal experiences
• Categorize common symptoms
• Discern the difference between positive stress and negative stress in the workplace
• Determine your levels of personal and work-related stress
• Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
• Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being
  

A Closer Look at Feelings and Emotional Well-Being

• Define personal mastery and its impact on your work life
• Differentiate between the two groups of emotions to better understand how you are feeling and why
• Identify different feelings in the past, present and future
• Evaluate your emotional debt and discover ways to pay it off
• Analyze situations so that your emotions do not sabotage the results you want
• Recognize thoughts, feelings and behaviors associated with stressful situations
• Analyze behavior patterns associated with stressful events
  

Communicating or Controlling? Balance or Ballistics?

• Use your mirror listening skills to understand how others are feeling
• Identify feelings and the reasons why people feel the way they do
• Recognize when to be assertive in interacting with others
• Construct assertive messages using the XYZ technique
  

Rituals—Managing Emotions in the Workplace

• Identify rituals that presently exist in your life
• Classify rituals according to purpose
  

Personal Action Plans—Putting It All Together

• Create a personal action plan to implement your learning back at work

Who Should Attend

Office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing emotions or stress in the workplace.

_^®Managing Emotions in the Workplace is a registered trademark of American Management Association.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

2 days / 1.2 CEUs
Nonmembers $1,995 / AMA Members $1,795 / GSA $1,537

Schedule

We have 12 scheduled sessions located nationwide starting between August 3, 2009 and March 11, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form