Building Better Work Relationships: New Techniques for Results-oriented Communication Seminar # 2235

Learn why successful work relationships help build successful careers!

Now, discover the basic competencies critical to solid work relationships—and career success.

The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

• Build better rapport and gain the trust of your colleagues
• Discover the basic competencies critical to solid work relationships
• Develop flexibility in actions, thoughts and feelings to better handle any situation
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance
• Learn how to use direct and indirect messages accurately
• Build your self-esteem as you discover a new self-awareness
• Identify strengths, weaknesses and opportunities in your work relationships
• Understand values, beliefs, attitudes and perceptual processes
• Understand emotions and how they translate into emotional intelligence
• Master the keys to excellent communication: observe, listen, analyze, plan, communicate

What You Will Cover

Effective Work Relationships

• How do you build work relationships
• Behaviors that support or undermine these relationships
• Assessing your relationships
  

Communication and Perceptions

• What is world view?
• World view, perception and work relationships
• Trust busters and how to fix them
• The five axioms of conscious communication
• Mirroring and rapport
  

Investigating Emotions and Emotional Intelligence

• Social intelligence and multiple intelligences
• Assessing your multiple intelligences
• Five domains of emotional intelligence
• Improving work relationships through emotional intelligence
  
  

Building Better Relationships with Ourselves and Others

• Perception, world view, emotional intelligence—and you
• Self-awareness, self-esteem and self-concept
• Case study to understand your styles—and how to flex them
  

Relationship Building

• Managing assumptions in order to build trusting work relationships
• Consciously building trust at work
• Developing and showing a positive attitude
• Case studies on how to eliminate the “attitude virus”
  

Expressing Needs within Work Relationships

• Expressing needs and influencing others
• Performing an interpersonal needs inventory
• The shape and sound of assertiveness
• Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
  

Relational Communication

• Identifying your communication style: how you relate most often
• Sharpening verbal and nonverbal behaviors and skills
• Applying direct and indirect messages for more flexible communication
• Using feedback and questioning skills to better understand others
  

Relational Listening

• Listening barriers and their impact on effective work relationships
• A listening improvement map
• Improving listening by asking good questions
• Applying active and reflective listening skills in various situations
• Best practices for giving or seeking feedback
  

Addressing Relational Change and Conflict

• Practicing relational change
• Addressing conflict
• Selecting your conflict-resolution style
• Planning to resolve conflicts assertively
• Resolving conflicts with work relationships in mind
• Developing and practicing a conflict-resolution plan  

Who Should Attend

This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity and drive results by applying effective communication and relationship management.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Accreditation and Continuing Education Units
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

3 days / 1.8 CEUs
Nonmembers $2,195 / AMA Members $1,995 / GSA $1,708

Schedule

We have 38 scheduled sessions located nationwide starting between July 6, 2009 and March 17, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form