How to Communicate with Diplomacy, Tact and Credibility Seminar # 2206

Making your point and keeping a positive professional image is always important—but in tough economic times, business relationships often become strained. Attend this communication skills seminar and learn how to keep your professional “cool” in any situation.

How well you communicate can make or break your professional image, influencing how others view your work, your performance…even your technical skill sets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you’ll gain insights into your communication style and that of others, while providing you with skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings and needs.

How You Will Benefit

• Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
• Respond in a professional manner, even when you’re out of your comfort zone
• Strengthen your communication effectiveness with active listening
• Elicit cooperation and respect by modeling
• Improve your image through the increased self-awareness you’ll gain in this communication skills seminar

What You Will Cover

How Diplomacy, Tact and Credibility Influence How Others Perceive You

• How “image” impacts others' perception of you, your credibility and your job performance
• Use diplomacy, tact and credibility to positively impact your image
• Communication-based components of image

Communication Style Differences: The Insight Inventory_^®

• Develop awareness of your communication style
• How stress negatively impacts how you communicate
• “Read” others so that you can communicate more effectively
• Utilize diplomacy, tact and credibility when communicating across styles

Effective and Powerful Communication Skills

• How to positively impact the visual, verbal and vocal components of communication
• The “Know-Feel-Do” model of communicating

Listening for Effective Communication

• The barriers and obstacles to effective listening
• How good listening is critical as a “receiver” of a communication message
• Build rapport through good listening skills
• How to use active listening skills
• Using listening skills to build and improve your “image”

Using Diplomacy, Tact and Credibility

• Understand how and when to use diplomacy
• How and when to be tactful
• The concept of credibility: what it is, how to use it when communicating
• Five actions for credible communication
• How to handle difficult situations with diplomacy, tact and credibility

Your Communication Action Plan

• Create an action plan to follow at work after you’ve completed this communication skills seminar
• Sign a “follow-up” contract

Who Should Attend

Professionals who want to advance their credibility with diplomatic communication should attend this valuable communication skills seminar.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

2 days / 1.2 CEUs
Nonmembers $1,995 / AMA Members $1,795 / GSA $1,537

Schedule

We have 70 scheduled sessions located nationwide starting between July 9, 2009 and March 25, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form