Assertiveness Training Seminar # 2188

Gain more confidence, decisiveness and respect!

Learn powerful tools to help you deal with conflict at all levels in the organization, discover techniques on how to be an
assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertiveness behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on the job use.

How You Will Benefit

• Gain the essentials of assertiveness
  
• Practice assertive behaviors through verbal, vocal and visual techniques
  
• Address assertiveness issues in both your personal life and business life
  
• Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
  
• Apply your newly learned skills to relevant on-the-job situations

What You Will Cover

• Differences in behavioral styles—passive, aggressive and assertive
  
• Identifying techniques for improving self-esteem
  
• Improving communication with different social styles
  
• Risks and benefits in becoming assertive
  
• Factors that influence your level of assertiveness
  
• The role of social styles in assertive communication
  
• A five-step model for conflict resolution
  
• Appropriate assertiveness in common workplace situations
  
• Achieving a healthy balance personally and professionally
  

Who Should Attend

Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

3 days / 1.8 CEUs
Nonmembers $2,095 / AMA Members $1,895 / GSA $1,623

Schedule

We have 12 scheduled sessions located nationwide starting between July 29, 2009 and March 24, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form