Responding to Conflict: Strategies for Improved Communication Seminar # 2115

Gain essential conflict management skills so that conflict won’t manage you!

Conflict is all around us, and most people try to avoid it. But conflict is not all bad. Rather than react to it on a purely emotional level, get the professional skills to manage disputes and disagreements positively and proactively.Discover how to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives. 

How You Will Benefit

• Gain a new understanding of conflict
• Understand your own conflict patterns
• Improve your listening and communication skills
• Learn to "read" conflicts by developing a "conflict map"
• Practice effective methods of intervention and conflict management

What You Will Cover

Developing Conflict Awareness

• Conflict vs. disagreement
• The five stages of conflict development
• Barriers to conflict management

Responding to Conflict

• Identify and understand your own conflict behavior
• Apply active listening skills for conflict management

Different Approaches to Conflict Management

• The five-step “conflict map”
• What conflict management strategy is right for you?
• Content vs. relationship conflicts
• Why not to ask “why 

 Conflict Management Strategies

• The four Cs: competence, credibility, care, communication
• How to reinstate trust
• How to become solution-focused not problem-focused

Moving Beyond Conflict

• Difficult people vs. difficult behavior
• Asserting yourself
• Coping with resistance
• Saying “no” assertively

Mapping the Conflict

• Conflict management mapping in five steps, from positions to solutions
• Explore a conflict from various viewpoints
• Determine common ground in a conflict
• Generate and implement goal-oriented alternatives

Trust in Minimizing Conflict

• Learn key conflict management fundamentals for building trust
• Discover how trust is lost and how it’s reestablished
• Develop win-win solutions: interests vs. positions

Dealing with Difficult Behavior

• Differentiate between difficult people and difficult behavior
• Discover a two-step process for handling passive and aggressive behaviors
• Learn to create a viable alternative to group conflict

Thunderstorms

• Address your own “thunderstorms” (emotionally explosive tense conflicts)
• Apply appropriate conflict management strategies through role-plays

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

3 days / 1.8 CEUs
Nonmembers $2,195 / AMA Members $1,995 / GSA $1,708

Schedule

We have 18 scheduled sessions located nationwide starting between July 27, 2009 and March 22, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form