Communication and Interpersonal Skills: A Seminar for IT and Technical Professionals Seminar # 2576

In today’s working environment, interpersonal and communication skills are just as important as technical abilities in achieving success.

You need communication skills to support your technical expertise! You have the “hard side” of your job down pat. But how about the “soft side?” Your interpersonal and communication skills can spell the difference between success or failure at work.

How You Will Benefit

• Project a presence that attracts the right kind of attention
  
• Develop “active listening” skills to really tune in to coworkers and cultivate productive relationships
  
• Improve communication skills to get the response you want
  
• Be assertive without being intimidating
  
• Overcome “automatic resistance” to new ideas and get your proposals approved
  
• Use interpersonal and communication skills to build a team approach that motivates others and facilitates change
  
• Gain other departments’ cooperation to implement ideas
  
• Uncover the root causes of conflict and achieve resolution
  
• Deal with company politics
  
• Apply communication skills to sell your ideas to the group
  
• Realize how others perceive you and improve communication skills to get the responses you want
  
• Create a climate for action: give constructive criticism and positive reinforcement

What You Will Cover

Differences Between How You Manage Tasks as Opposed to Relationships

• Demonstrate the difference between technical and nontechnical professionals

 Critical Elements of Interpersonal and Communication Skills

• Recognize interpersonal and communication skills that promote success with coworkers
• Discuss the barriers to the effective use of interpersonal and communication skills
• Understand how to blend and communicate with different styles

Listening and Responding to Others

• Discuss the five levels of active listening
• Learn the powerful listening tool—empathy

Asking Questions—the Gateway to Open Thinking

• Learn a communication model for increased workplace productivity
• Apply seven methods for developing better interpersonal and communication skills

Assertiveness Theory and Interpersonal Skills

• Discuss the four behaviors of assertiveness theory
• Explore an assertive communication model for giving effective criticism
• Identify differences between informing and directing messages

Managing and Responding to Conflict

• Discuss the characteristics of conflict
• Apply the five methods of managing conflict

Who Should Attend

IT and technical professionals who need to develop the interpersonal and communication skills necessary to communicate their knowledge to those around them.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Accreditation and Continuing Education Units
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

3 days / 1.8 CEUs / 18 PDUs
Nonmembers $2,195 / AMA Members $1,995 / GSA $1,708

Schedule

We have 14 scheduled sessions located nationwide starting between July 20, 2009 and March 22, 2010.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form