ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally
To view a complete list of ITIL® seminars, visit AMA’s seminars page.
If you’re an IT or business professional seeking to expand your skills and enhance your career path, your first step is an introduction to the lifecycle of managing IT services.
The ITIL Foundation will cover the five core disciplines including:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
You will gain the skills necessary to take the ITIL Foundation exam required for ITIL Foundation Certification and entry into intermediate-level training seminars. Click here for more information on the ITIL Foundation seminar.
ITIL® Service Lifecycle Certification Training
Once you earn your ITIL Foundation Certification, you can specialize your expertise at the intermediate level through two education paths. The ITIL Service Lifecycle Certification seminars are ideal for those in management or leadership roles who need to understand the management and coordination of the ITIL practice areas:
ITIL® Service Capability Certification Training
The ITIL Service Capability Certification path focuses on the operational-level process activities and supporting methods to execute these processes. If your job focuses on one area of ITIL or you need detailed process-level knowledge, the Service Capability qualifications are for you: