Customer Service Management
Thank you for inquiring about the AMA Self-Study
Certificate in Customer Service Management.
To complete a certificate program select
and complete courses totaling 10 CEUs (Continuing Education Units).
Courses may be applied toward one certificate only. The cost of
the certificate program is included in the cost of the courses.
The following courses may be applied toward this certificate:
- Business Writing: When English is a Second Language
- New! Coaching for High Performance
- Communication Skills for Managers, Fifth Edition
- Complete Training Course for Managers, The
- Delivering Knock Your Socks Off Service
- Fair, Square, and Legal: A Manager’s Guide to Safe Hiring, Managing, and Firing Practices, Second Edition
- Finance and Accounting for Nonfinancial Managers, Second Edition
- First-Level Leadership, Second Edition, Fifth Edition
- First-Line Supervision, Fifth Edition
- How to Be a Great Call Center Representative
- How to Be an Effective Facilitator
- How to Manage Your Priorities, Second Edition
- Keeping Customers for Life
- Knock Your Socks Off Service on the Phone (AUDIO)
- Listen and Be Listened To, Third Edition (AUDIO)
- Making Teams Work
- Manager’s Guide to Human Behavior, A, Fourth Edition
- Managing the Customer Satisfaction Process
- Practical Problem Solving Skills in the Workplace
- Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations
- Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
All courses are in book format unless otherwise
indicated. Detailed certificate and course information, including
cost and number of CEUs, may be found on the web at amanet.org
under self study or in the self-study catalog. If you have further
questions, please contact Educational Services at 800-225-3215
or ed_svcs@amanet.org.
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