New Edition!
First-Level Leadership, Second Edition
New in this edition
- Current best practices for motivating and retaining
employees
- Strategies to help you develop influence and
communicate your vision
- Updated tools for leading, managing, and motivating
project and virtual teams
- Techniques to help you better understand your
organization’s business, meet customer expectations,
and ensure greater productivity and efficiency
- Exercises for developing and executing a change
management plan
Now more than ever, leadership is the determining
factor in successful organizations. Building and sustaining
a competitive advantage requires leadership at all
levels of the organization, not just the top. First-level
supervisors are in a unique position to provide this
new leadership.
This course has been developed for the first-level
supervisor charged with providing leadership in a
dynamic business environment. Using assessments, activities,
and case studies, you’ll learn how to manage
the transition from supervisor to first-level leader,
motivate and retain employees, lead with impact and
influence, manage project and virtual teams, lead
for competitive advantage, and craft and implement
a plan for managing change. You’ll learn the
attitudes, skills, and behaviors needed to lead and
prosper in your organization.
You’ll learn how to
- Make the shift from supervisor to first-level
leader
- Identify key retention factors and create
a climate for motivating and retaining employees
- Recognize and implement key influence strategies
- Build, lead and motivate teams for marketplace
success
- Identify and exceed customer expectations
- Plan for process improvement and strive
for added value
- Manage the scope and speed of change
Course Objective: Develop concepts and skills
to lead a dynamic workforce at the first management
level. Learn to make the transition from supervisor
to leader, motivate and retain employees, lead through
influence, manage teams for competitive advantage,
and guide the change process.
Read the Table of Contents (PDF) for more detailed information on the course.
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