Skills for
Success:
A Guide for Secretaries and Administrative Assistants
As a secretary or administrative assistant in today“s workplace
your title no longer adequately reflects the breadth and depth of
the tasks you must actually manage. The “secretary“s
job” now requires not only complete mastery of office skills,
superior human relations insight, and extraordinary communication
skills, but also the ability to keep the whole operation running
smoothly.
This unique self-study course will enable you to strengthen your
decision-making, interpersonal communication, listening, people
and time management skills. Numerous situational scenarios reflect
the expanded responsibilities that challenge today's secretary and
administrative assistant. After completing this course you’ll project
a more confident, more capable take-charge attitude - one that commands
respect.
Learn how to:
- Double your personal productivity using seven proven techniques
- Set priorities to manage your time more efficiently
- Expedite problem-solving and decision-making using five proven
techniques
- Respond non-defensively and constructively to criticism
- Apply successful strategies for defusing negative and emotional
confrontations
- Create "win-win" outcomes in conflict situations
- Communicate effectively to insure cooperation and understanding
- Discover career growth opportunities within your present job
- Minimize the negative effect of change
Level: Intermediate
Course Objective:
Format: Print
Testing/Credit: One multiple-choice test valued
at one Continuing Education Unit
Case Study: one Continuing Education Unit
Price: $139.00
Stock #13880-XWSS08
About the Author:
DeAnne Rosenberg specializes in management education
and supervisory development, working with those in leadership
roles to help them increase their effectiveness. Ms.
Rosenberg is a member of Federally Employed Women, the
American Society for Training and Development, and the
National Speakers Association. Her articles on performance
management and motivation appear regularly in business
journals in the U.S. and abroad.
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